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- Tasks: Troubleshoot and resolve desktop issues for users, ensuring seamless connectivity.
- Company: Join Cognizant, a leader in IT infrastructure and cloud services.
- Benefits: Enjoy competitive pay, career growth, and a collaborative work environment.
- Other info: Diverse workplace with opportunities for learning and development.
- Why this job: Be part of a creative team that values innovation and problem-solving.
- Qualifications: Experience with desktop support, Windows/MAC systems, and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Cognizant is seeking Deskside Support Engineers for our Infrastructure Services Practice. Cognizant Infrastructure Services provides IT infrastructure and Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services.
Responsibilities:
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment.
- Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications.
- Troubleshoot application issues.
- Resolve users’ IT issues related to Desktops, Laptops, Windows/MAC operating systems, and printer setup.
- Work independently to troubleshoot all support requests and follow escalation policies.
- Responsible for computer hardware builds and maintaining inventory for computers ready to deploy.
- Provide support to all business users.
- Establish and maintain a positive professional relationship with users and clients.
- Participate in testing, documentation and implementation of assigned projects.
Essential Skills:
- Desktop operation and support.
- Installation, configuration, administration and maintenance of ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
- Recommends and/or performs upgrades on systems to ensure longevity; works with procurement staff to purchase hardware and software.
- Assesses functional needs to determine specifications for purchases; orders computer supplies.
- Knowledge of Windows 7 & Windows 10 Operating systems, MAC background, printer troubleshooting knowledge, and O365/Adobe/Skype/MS Teams troubleshooting.
At Cognizant, you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers. You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career. Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible. Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership.
Desktop Support Engineer in Cheltenham employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Desktop Support Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate how you’d tackle common desktop issues. Practising with mock interviews can really help you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that excite you, like Cognizant! Tailor your approach to show why you’re a perfect fit for their team. And remember, applying through our website gives you a better chance of being noticed!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key traits for a Desktop Support Engineer.
We think you need these skills to ace Desktop Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with desktop/laptop hardware, software troubleshooting, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've successfully resolved IT issues. We’re all about finding solutions, so let us know how you’ve tackled challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Cognizant
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop support, especially Windows 7, Windows 10, and MAC systems. Be ready to discuss troubleshooting techniques for common issues like printer setups and application problems. The more confident you are with the tech, the better you'll impress your interviewers!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you had to troubleshoot a tricky problem or help a user with a complex issue. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Build Rapport with Interviewers
Cognizant values positive relationships, so be sure to engage with your interviewers. Smile, maintain eye contact, and show enthusiasm for the role. A friendly attitude can go a long way in making a lasting impression!
✨Ask Insightful Questions
Prepare some thoughtful questions about the team, projects, or company culture. This shows that you're genuinely interested in the position and helps you determine if it's the right fit for you. Plus, it gives you a chance to showcase your curiosity and eagerness to learn!