Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as an AWS DevOps Engineer to enhance our contact centre platform.
- Company: Dynamic tech company focused on innovative solutions in the contact centre domain.
- Benefits: Competitive salary, security clearance support, and opportunities for professional growth.
- Why this job: Make a real impact by optimising infrastructure and driving operational excellence.
- Qualifications: Experience in AWS DevOps, Terraform, and a passion for automation.
- Other info: Collaborative environment with a focus on continuous improvement and team culture.
The predicted salary is between 48000 - 72000 £ per year.
Location
On-site – London (non-negotiable with at least 40% of the time)
Security Clearance
SC Cleared or SC Eligible (minimum good years continuous UK residency required)
About the Role
We are looking for a hands-on AWS DevOps Engineer to support a critical client-facing platform within the contact centre domain. This role is central to maintaining and evolving the infrastructure, tooling, and automation that underpin the platform’s development and operations.
The ideal candidate will have strong experience in AWS DevOps, Terraform, and infrastructure automation, with a willingness to engage in Amazon Connect and Salesforce Service Cloud Voice integration. This is a high-impact role requiring someone who can work closely with cross-functional teams, drive operational excellence, and ensure platform reliability.
Key Responsibilities
Infrastructure Automation & Deployment
- Lead the deployment of Amazon Connect changes on AWS infrastructure in line with DevSecOps principles.
- Implement automated deployment tooling for Amazon Connect changes into production.
- Collaborate with infrastructure teams to automate provisioning and management of resources using Terraform and other approved tools.
Tooling & Process Improvement
- Maintain and enhance existing CI/CD tools (e.g. Jenkins, GitLab CI, Copado, GitHub).
- Research and implement new tools to improve build, test, and deployment efficiency.
Monitoring & Performance Optimisation
- Set up and maintain monitoring using DataDog for all platform services.
- Configure automated alerts and ServiceNow ticketing for service failures.
- Track and analyse performance metrics, recommending code or infrastructure improvements.
- Review AWS cloud resources for cost-efficiency, scalability, and security.
Incident Management
- Act as the escalation point for production incidents related to Amazon Connect and Service Cloud Voice.
- Collaborate with Salesforce, AWS, and service managers to resolve issues promptly.
Security & Consistency
- Implement automated security testing, vulnerability scanning, and RBAC.
- Maintain consistency across AI models used in Amazon Connect as transcription capabilities evolve.
Collaboration & Leadership
- Coordinate version updates for Amazon Connect and ensure alignment with Salesforce environments.
- Work with product owners and operations leads to plan and release new features.
- Share best practices and lead initiatives to strengthen DevSecOps culture within the team.
Must-Have Qualifications
- Proven experience in AWS DevOps roles, including infrastructure automation and CI/CD.
- Hands-on experience with Terraform.
- Familiarity with Amazon Connect and willingness to work on its integration with Salesforce.
- Strong understanding of DevSecOps principles and production support.
- SC Clearance or eligibility (5 years continuous UK residency).
- Willingness and ability to work on-site in London.
Should-Have Skills
- Experience with CI/CD tools such as Jenkins, GitLab CI.
- Familiarity with Salesforce Service Cloud Voice or willingness to learn.
- Strong communication and documentation skills.
- Ability to work collaboratively with cross-functional teams.
What Success Looks Like
- A stable, secure, and scalable contact centre platform.
- Reduced manual effort through automation and streamlined processes.
- Improved incident response and platform reliability.
- Clear performance metrics and proactive monitoring.
- A collaborative, DevOps-driven culture across teams.
#J-18808-Ljbffr
AWS DevOps Engineer – Contact Centre Platform employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS DevOps Engineer – Contact Centre Platform
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS DevOps projects. This is a great way to demonstrate your hands-on experience with Terraform and CI/CD tools, making you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge and soft skills. Practice common interview questions related to AWS, DevSecOps principles, and incident management. Remember, it’s not just about what you know, but how you communicate it!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s make some magic happen!
We think you need these skills to ace AWS DevOps Engineer – Contact Centre Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS DevOps Engineer role. Highlight your experience with AWS, Terraform, and any relevant CI/CD tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to work on-site in London.
Showcase Your Projects: If you've worked on any projects involving Amazon Connect or Salesforce, make sure to include them. We love seeing real-world applications of your skills, so don’t hold back on the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cognizant
✨Know Your AWS Inside Out
Make sure you brush up on your AWS knowledge, especially around DevOps practices. Be ready to discuss your hands-on experience with AWS services and how you've implemented infrastructure automation using tools like Terraform.
✨Showcase Your CI/CD Skills
Prepare to talk about your experience with CI/CD tools such as Jenkins or GitLab CI. Have specific examples ready where you've improved deployment processes or resolved issues in production environments.
✨Understand the Role of Automation
Since this role focuses heavily on automation, be prepared to discuss how you've implemented automated deployment tooling and monitoring solutions. Highlight any experience you have with DataDog or similar tools for performance optimisation.
✨Emphasise Collaboration and Communication
This position requires working closely with cross-functional teams, so be ready to share examples of how you've successfully collaborated in past roles. Strong communication skills are key, so demonstrate your ability to articulate technical concepts clearly.
