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For Companies At a Glance
- Tasks: Build strong client relationships and co-create innovative solutions in the travel sector.
- Company: Join Cognizant, a leader in modern business transformation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in the travel industry while driving client success.
- Qualifications: Experience in travel/transportation and client management is essential.
- Other info: Opportunity to lead projects and work with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
At Cognizant, we engineer modern businesses to improve everyday life because we are dedicated to making a lasting impact. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today’s Travel organisations.
Responsibilities
- Build trusted relationships with client stakeholders
- Understand the client environment, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Drive RFPs / proactive bids with regards to renewals, extensions and expansion
- Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the onsite project teams and ensure they understand the client environment
Measures
- A CRM's shared measures are margin, revenue, client satisfaction, and employee retention.
- CRM role-specific measures are renewal win rates, revenue and margin.
Your experience
- In depth understanding of the travel / transportation sector with a particular focus on Airlines, Airports, Cruise lines and Travel & Tour operators.
- Extensive client facing experience in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
- Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
- Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
- Must be detail oriented and able to manage and maintain all facets of complex assignments
- Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
- Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...] employer: Cognizant
Contact Detail:
Cognizant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...]
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel and transportation sector. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Research is key! Stay updated on the latest trends and challenges in the travel industry. This will not only help you in interviews but also show potential employers that you’re genuinely interested and knowledgeable about their business.
✨Tip Number 3
Practice your pitch! Be ready to talk confidently about your experience and how it aligns with the role of Associate Director, Client Relationship Manager. Tailor your stories to highlight your successes in account management and client relationships.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure to showcase your skills and experiences that match the job description. Don’t forget to follow up after applying; it shows your enthusiasm and commitment!
We think you need these skills to ace Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) – Trav[...]
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who you're addressing. Tailor your application to resonate with the travel and transportation sector, showcasing your knowledge of industry trends and challenges that matter to them.
Showcase Your Experience: Highlight your client-facing experience and any relevant roles you've had in account management or consulting. Use specific examples to demonstrate how you've successfully managed multi-million dollar P&Ls and contributed to business development efforts.
Be Detail-Oriented: Make sure your application is polished and free of errors. Attention to detail is key, so double-check your work and ensure that your application reflects your ability to manage complex assignments effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at StudySmarter. Plus, it gives us a chance to see your application in the best light!
How to prepare for a job interview at Cognizant
✨Know Your Industry Inside Out
Make sure you’re up to speed with the latest trends and challenges in the travel and transportation sector. Familiarise yourself with key players, emerging technologies, and current issues that affect clients. This will help you speak confidently about how you can address their needs.
✨Build Rapport with Stakeholders
During the interview, focus on demonstrating your ability to build trusted relationships. Share examples of how you've successfully engaged with clients in the past, and be ready to discuss how you would approach relationship-building in this role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you identified problems and co-created solutions with clients. Highlight your strategic thinking and how your solutions had enterprise-wide implications, as this is crucial for a CRM role.
✨Demonstrate Your Financial Acumen
Be ready to talk about your experience managing multi-million dollar Client P&Ls. Discuss how you’ve tracked metrics and contributed to revenue growth, as well as your approach to renewals and expansions. This will show your understanding of the financial aspects of the role.
