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- Tasks: Provide advanced support for data pipelines and AWS services while collaborating with teams.
- Company: Join Cognizant, a diverse and inclusive tech leader.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make an impact by optimising cloud operations and enhancing team collaboration.
- Qualifications: Experience with ITIL, AWS, DevOps tools, and strong communication skills.
- Other info: In-person interview required; embrace a dynamic and collaborative culture.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a Support Engineer with expertise in ITIL processes, AWS cloud services, and DevOps tools to join our support team. This role involves managing and troubleshooting data pipelines, handling deployment workflows, and ensuring smooth operations across cloud and on-prem environments. The ideal candidate will have strong communication skills and experience working with ServiceNow for incident and change management.
Key Responsibilities
- Provide advanced support for ETL workflows and data pipeline issues across various environments.
- Monitor, troubleshoot, and optimize AWS services including S3, EC2, Lambda, RDS, Glue, and CloudWatch.
- Manage and maintain CI/CD pipelines using Jenkins; troubleshoot build and deployment failures.
- Handle ServiceNow tickets for incidents, service requests, and change management.
- Collaborate with development, QA, and DevOps teams to ensure smooth code deployments.
- Participate in root cause analysis and post-mortem reviews for major incidents.
- Document support procedures, known issues, and resolutions in the knowledge base.
- Communicate effectively with business stakeholders to understand issues and provide timely updates.
Qualifications
- Experience with ITIL processes, AWS cloud services, and DevOps tooling.
- Strong communication skills and experience working with ServiceNow for incident and change management.
- Ability to manage and troubleshoot data pipelines and ETL workflows across cloud and on-prem environments.
- Familiarity with CI/CD pipelines and tools (e.g., Jenkins).
- Ability to work in a collaborative environment with development, QA, and DevOps teams.
Support Engineer in City of Westminster employer: Cognizant Worldwide Ltd
Contact Detail:
Cognizant Worldwide Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in City of Westminster
✨Tip Number 1
Get to know the company inside out! Research Cognizant's values, recent projects, and their approach to ITIL processes and AWS services. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be managing data pipelines and deployment workflows, brush up on your technical knowledge and be ready to discuss specific scenarios where you've solved similar issues in the past.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team. Good luck!
We think you need these skills to ace Support Engineer in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITIL processes, AWS services, and DevOps tools. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Support Engineer role and how your background makes you a perfect fit. We love seeing personality, so let your enthusiasm come through!
Showcase Communication Skills: Since strong communication is key for this role, make sure to highlight any experiences where you’ve effectively communicated with stakeholders or collaborated with teams. We want to know how you handle discussions and updates!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’re good to go!
How to prepare for a job interview at Cognizant Worldwide Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of AWS services like S3, EC2, and Lambda. Be ready to discuss how you've used these tools in past roles, especially in relation to troubleshooting data pipelines and managing CI/CD workflows.
✨Master ITIL and ServiceNow
Since the role requires experience with ITIL processes and ServiceNow, be prepared to talk about your familiarity with incident and change management. Think of specific examples where you've successfully handled tickets or improved processes using these frameworks.
✨Show Off Your Communication Skills
Strong communication is key for this role. Practice explaining complex technical issues in simple terms, as you'll need to communicate effectively with both technical teams and business stakeholders. Consider role-playing with a friend to refine your approach.
✨Prepare for Collaboration Questions
Expect questions about teamwork and collaboration, especially with development, QA, and DevOps teams. Have examples ready that showcase your ability to work well in a team environment and how you've contributed to successful code deployments or incident resolutions.
