Service Manager- Change & Release Management

Overview

Plan and manage Infrastructure provisioning for new services for delivery of large or complex change, and infrastructure change including patching, upgrades, service continuity tests and fixes. Deliver a smooth and seamless transition into production, minimising service risk for our business and customers. The role will require working from client office in Windsor minimum 3 days a week.

Roles & Responsibilities

• Manage the assessment, analysis, planning and design of infrastructure changes, ensuring effective integration across the estate.
• Engage project managers, technical teams and suppliers to create approach and integrated plans, building in durations, dependencies, impacts and required outages.
• Plan, coordinate and deliver infrastructure environments to meet projects' non-functional requirements, ensuring configuration meets relevant security and operational standards.
• Hold walk-throughs and 'dress rehearsals' where necessary to measure timings and validate the plans, book resources and raise changes.
• Manage go/no go criteria including test outcomes, execute plans through real-time orchestration of technical teams, manage checkpoints and ensure systems are fully restored for our customers.
• Communicate progress to stakeholders throughout the events through regular updates and hotline messages, ensure post-release support is in place and conduct post implementation reviews.
• Ensure that changes are recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed effectively.
• Incorporate reversion points and other measures to manage risk and proactively address operational issues to restore services within SLA.
• Build effective relationships with virtual teams and other stakeholders, managing expectations and inspiring confidence in delivery.
• Define, apply and improve infrastructure management policies, procedures and governance, in line with industry best practice.

Key Skills and Experience

• Good experience in Service Management - Change Management, Release management.
• Experience in Planning and managing Infrastructure provisioning for new services for delivery of large or complex change, and infrastructure change including patching, upgrades, service continuity tests and fixes.
• Experience in Delivering smooth and seamless transition into production, minimising service risk for our business and customers.
• Experience in working on large infrastructure projects.

The Cognizant community

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.