Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive meaningful change in the Salesforce ecosystem and guide scrum teams through project delivery.
- Company: Join Cognizant, a leading global professional services company with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment while working with cutting-edge Salesforce technologies.
- Qualifications: Salesforce knowledge and experience in product analysis; certifications are a plus.
- Other info: Dynamic team with a focus on innovation and career development.
The predicted salary is between 36000 - 60000 £ per year.
Here at Cognizant, we work with clients across the UK to help modernise their businesses. Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi-country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration.
Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultative approach, and CX expertise to create new digital experiences for customers. Are you ready to drive meaningful change in the Salesforce ecosystem? Cognizant is searching for a talented Product Analyst to join our dedicated Salesforce practice. You'll play a pivotal role guiding a scrum team through the delivery of multiple concurrent projects, from solution design to implementation and post-go-live support. This role requires strong business acumen to translate complex requirements into clear user stories with complete acceptance criteria. The ideal candidate will have the confidence to challenge assumptions and protect the integrity of the product and team when necessary.
Key Responsibilities:
- Collaborate with business stakeholders to build and maintain the product backlog (convert demand into Epics/Features).
- Prepare Product Response templates highlighting impacts and dependencies across upstream and downstream systems.
- Support the Lead Product Owner in decomposing Epics into Features and prioritising based on business value, risk reduction, opportunity enablement, and effort.
- Write high-quality user stories in Jira/Azure DevOps that meet INVEST criteria.
- Conduct backlog refinement sessions with the team.
- Maintain high standards in documentation and presentation.
- Model user journeys and create story maps for clarity across business and technical teams.
- Collaborate with UI/UX designers to ensure WCAG 2.1 AA compliance.
- Assist with UAT for complex functionality.
- Apply Scrum Product Owner principles and practices.
Essential Skills:
- Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud).
- Proficiency in Salesforce Classic and Lightning Experience.
- Familiarity with Lightning Web Components/Aura, APIs, and integration patterns.
- Experience in Case Management, Knowledge Management, and Contact Centre solutions.
- Understanding of DevOps processes and secure design principles.
Nice to Have:
- Exposure to Einstein products, Agentforce, Data Cloud.
- Additional Salesforce certifications beyond those listed below.
Qualifications:
- Salesforce Certified Administrator (Essential but flexible)
- Salesforce Certified Service Cloud Consultant (Essential but flexible)
- Certified Scrum Product Owner (Essential but flexible)
- Salesforce AI Associate (Desirable)
- Salesforce AI Specialist (Desirable)
Location and Travel Requirement:
40% (likely to increase to 60%) working from East London office at Stratford.
If you are passionate about Salesforce and want to make a real impact in a collaborative, fast-paced environment, we'd love to hear from you. Apply today to join Cognizant's award-winning team!
The Cognizant community:
Cognizant is a global community with more than 300,000 associates around the world. We don't just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Salesforce Business Analyst/ Product Analyst employer: Cognizant Technology Solutions
Contact Detail:
Cognizant Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Business Analyst/ Product Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce ecosystem and let them know you're on the hunt for a Product Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some real-world projects. Whether it's through volunteering, internships, or personal projects, showcasing your practical experience with Salesforce can really set you apart from the crowd.
✨Tip Number 3
Prepare for those interviews by brushing up on your Salesforce knowledge and product analysis skills. Be ready to discuss how you've tackled complex requirements and turned them into user stories that meet business needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our awesome team at Cognizant.
We think you need these skills to ace Salesforce Business Analyst/ Product Analyst
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Salesforce and product analysis. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your User Story Skills: Since writing high-quality user stories is key for this role, include examples of user stories you've crafted in the past. We love seeing how you can translate complex requirements into clear, actionable items!
Highlight Collaboration Experience: This role involves working closely with various stakeholders, so share instances where you've successfully collaborated with teams. We’re keen to know how you’ve built relationships and driven projects forward!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Cognizant Technology Solutions
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of Salesforce architecture and core clouds, especially Service Cloud and Experience Cloud. Be ready to discuss how you've used these in past projects, as this will show your practical understanding and ability to apply your skills.
✨Master User Stories
Get comfortable with writing high-quality user stories that meet the INVEST criteria. Practice breaking down complex requirements into clear, actionable stories, as this is a key part of the role. You might even want to bring examples of user stories you've crafted in Jira or Azure DevOps.
✨Show Your Collaborative Spirit
Cognizant values teamwork, so be prepared to talk about how you've collaborated with business stakeholders and scrum teams in the past. Share specific examples of how you’ve facilitated backlog refinement sessions or worked with UI/UX designers to ensure compliance with WCAG standards.
✨Be Ready to Challenge Assumptions
Demonstrate your confidence by discussing times when you've had to challenge assumptions or protect the integrity of a product. This shows that you’re not just a yes-person but someone who can think critically and advocate for the best outcomes for the team and the project.