Salesforce Business Analyst

Here at Cognizant, we work with clients across the UK to help modernise their businesses.

Cognizant\’s Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers.

Are you ready to drive meaningful change in the Salesforce ecosystem? Cognizant is searching for a talented Product Analyst to join our dedicated Salesforce practice. You\’ll play a pivotal role guiding a scrum team through the delivery of multiple concurrent projects, from solution design to implementation and post-go-live support.

This role requires strong business acumen to translate complex requirements into clear user stories with complete acceptance criteria. The ideal candidate will have the confidence to challenge assumptions and protect the integrity of the product and team when necessary.

Key Responsibilities:

• Collaborate with business stakeholders to build and maintain the product backlog (convert demand into Epics/Features).
• Prepare Product Response templates highlighting impacts and dependencies across upstream and downstream systems.
• Support the Lead Product Owner in decomposing Epics into Features and prioritising based on business value, risk reduction, opportunity enablement, and effort.
• Write high-quality user stories in Jira/Azure DevOps that meet INVEST criteria.
• Conduct backlog refinement sessions with the team.
• Maintain high standards in documentation and presentation.
• Model user journeys and create story maps for clarity across business and technical teams.
• Collaborate with UI/UX designers to ensure WCAG 2.1 AA compliance.
• Assist with UAT for complex functionality.
• Apply Scrum Product Owner principles and practices.

Essential Skills:

• Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud).
• Proficiency in Salesforce Classic and Lightning Experience.
• Familiarity with Lightning Web Components/Aura, APIs, and integration patterns.
• Experience in Case Management, Knowledge Management, and Contact Centre solutions.
• Understanding of DevOps processes and secure design principles.

Nice to Have:

• Exposure to Einstein products, Agentforce, Data Cloud.
• Additional Salesforce certifications beyond those listed below.

Qualifications:

• Salesforce Certified Administrator (Essential but flexible)
• Salesforce Certified Service Cloud Consultant (Essential but flexible)
• Certified Scrum Product Owner (Essential but flexible)
• Salesforce AI Associate (Desirable)
• Salesforce AI Specialist (Desirable)

Location and Travel Requirement:

• 40% (likely to increase to 60%) working from East London office at Stratford.

If you are passionate about Salesforce and want to make a real impact in a collaborative, fast-paced environment, we\’d love to hear from you. Apply today to join Cognizant\’s award-winning team!

The Cognizant community:

• Cognizant is a global community with more than 300,000 associates around the world.
• We don\’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what\’s right.
• We foster an innovative environment where you can build the career path that\’s right for you.

About us:

Cognizant is one of the world\’s leading professional services companies, transforming clients\’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World\’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.