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- Tasks: Lead consulting projects in the utilities sector, enhancing customer experience and operational efficiency.
- Company: Join Cognizant, a global leader in professional services with a collaborative culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while working with innovative technologies.
- Qualifications: 4-10+ years in business analysis with utilities expertise and strong stakeholder management skills.
- Other info: Be part of a supportive community that values diversity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Work Model: Hybrid - 3 days per week in our London office
About the Role
We are seeking an experienced Consulting Manager with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Consulting Manager will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will:
- Act as the primary interface between business, operations, and technology teams across utilities programmes
- Elicit, analyse, document, and validate business and functional requirements across utilities processes
- Develop current-state and future-state process maps covering end-to-end customer and operational journeys
- Translate business requirements into user stories, functional specifications, and acceptance criteria
- Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
- Partner with testing teams to support UAT, defect triage, and resolution validation
- Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
- Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Smart Metering
- Understanding of smart meter rollout, installation, commissioning, and data flows
- Knowledge of meter data acquisition, validation, estimation, and settlement interfaces
- Experience working with metering systems, field services, and regulatory obligations
Meter-to-Cash (M2C)
- Strong understanding of the end-to-end meter-to-cash lifecycle
- Experience across meter reads, billing, invoicing, payments, adjustments, and collections
- Exposure to exception handling, billing accuracy, and revenue assurance
Sales & Marketing for Utilities
- Experience supporting acquisition, retention, and cross-sell journeys in utilities
- Understanding of tariffs, pricing, offers, switching, and regulatory constraints
- Ability to analyse customer journeys and conversion funnels
Customer Onboarding
- Experience with customer onboarding, move-in/move-out, and switching journeys
- Understanding of KYC, data validation, and operational handoffs
Billing & Payments
- Knowledge of billing engines, bill presentment, payment processing, and reconciliation
- Exposure to direct debit, prepayment, refunds, and payment exceptions
Understanding of the Energy Value Chain
- End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations
- Awareness of the roles of suppliers, network operators, and market participants
- Understanding of regulatory, settlement, and market interaction points
What you need to have to be considered:
- 4-10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
- Strong requirements elicitation, documentation, and stakeholder management skills
- Experience with process modelling, data analysis, and business case development
- Familiarity with Agile and Waterfall delivery methodologies
- Strong communication skills, with the ability to engage business and technical stakeholders
- Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out:
- Prior experience working with UK or international utilities
- Exposure to regulatory environments and compliance-driven processes
- Experience supporting CX, digital transformation, or automation initiatives
- Relevant certifications (e.g., CBAP, PMI-PBA, SAFe, Agile BA)
Key Outcomes of the Role:
- Improved clarity of business requirements and reduced delivery risk
- Simplified and optimised utilities processes and customer journeys
- Improved customer experience, billing accuracy, and operational efficiency
- Strong alignment between business objectives, regulatory needs, and technology solutions
The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.
About us
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Professional Senior Consulting Analyst MLEU (Utilities) employer: Cognizant Technology Solutions
Contact Detail:
Cognizant Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Senior Consulting Analyst MLEU (Utilities)
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its projects, especially in the utilities domain. Be ready to discuss how your experience aligns with their needs, and don’t forget to have some questions prepared to show your interest.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work, like process maps or user stories, to demonstrate your expertise in utilities. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our innovative projects in the utilities space.
We think you need these skills to ace Professional Senior Consulting Analyst MLEU (Utilities)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Consulting Manager in the Utilities sector. Highlight your relevant experience, especially in areas like Smart Metering and Meter-to-Cash, to show us you understand the energy value chain.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that align with the job description and demonstrate your passion for improving customer experience and operational efficiency.
Showcase Your Skills: Don’t forget to highlight your skills in requirements elicitation, documentation, and stakeholder management. We want to see how you've used these skills in past roles, especially in Agile or Waterfall environments.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cognizant Technology Solutions
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of the utilities sector, especially the end-to-end energy value chain. Familiarise yourself with key areas like Smart Metering and Meter-to-Cash processes, as well as customer onboarding and billing. This will help you speak confidently about how your experience aligns with the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about specific scenarios related to process modelling and stakeholder management. Think of examples from your past experiences where you've successfully translated business needs into actionable requirements. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Agile and Waterfall Knowledge
Since the role involves working in both Agile and Waterfall methodologies, be ready to discuss your experience with these frameworks. Highlight any projects where you’ve successfully collaborated with cross-functional teams and how you adapted your approach based on the project needs.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company’s current initiatives in the utilities space, especially around customer experience and regulatory compliance. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.