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- Tasks: Collaborate with teams to enhance customer experience and operational efficiency in the utilities sector.
- Company: Join Cognizant, a leading global professional services company with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while working with innovative technologies.
- Qualifications: 4-10+ years as a Business Analyst with utilities domain expertise.
- Other info: Be part of a supportive community that values collaboration and inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Work Model: Hybrid - 3 days per week in our London office
About the Role
We are seeking an experienced Business Analyst (BA) with strong Utilities domain expertise and a deep understanding of the end-to-end energy value chain. The role requires hands-on experience in one or more core utilities domains such as Smart Metering, Meter-to-Cash, Sales & Marketing, Customer Onboarding, Billing, and Payments. The Business Analyst will work closely with business stakeholders, operations, and technology teams to translate business needs into clear, actionable requirements that drive customer experience, operational efficiency, and regulatory compliance.
In this role you will:
- Act as the primary interface between business, operations, and technology teams across utilities programmes
- Elicit, analyse, document, and validate business and functional requirements across utilities processes
- Develop current-state and future-state process maps covering end-to-end customer and operational journeys
- Translate business requirements into user stories, functional specifications, and acceptance criteria
- Support solution design to ensure alignment with business outcomes, regulatory requirements, and CX objectives
- Partner with testing teams to support UAT, defect triage, and resolution validation
- Identify process inefficiencies, failure demand, and rework drivers, recommending improvement opportunities
- Collaborate in Agile, Waterfall, or hybrid delivery models, supporting sprint and release planning
Domain Experience (one or more required):
- Smart Metering
- Understanding of smart meter rollout, installation, commissioning, and data flows
- Knowledge of meter data acquisition, validation, estimation, and settlement interfaces
- Experience working with metering systems, field services, and regulatory obligations
- Meter-to-Cash (M2C)
- Strong understanding of the end-to-end meter-to-cash lifecycle
- Experience across meter reads, billing, invoicing, payments, adjustments, and collections
- Exposure to exception handling, billing accuracy, and revenue assurance
- Sales & Marketing for Utilities
- Experience supporting acquisition, retention, and cross-sell journeys in utilities
- Understanding of tariffs, pricing, offers, switching, and regulatory constraints
- Ability to analyse customer journeys and conversion funnels
- Customer Onboarding
- Experience with customer onboarding, move-in/move-out, and switching journeys
- Understanding of KYC, data validation, and operational handoffs
- Billing & Payments
- Knowledge of billing engines, bill presentment, payment processing, and reconciliation
- Exposure to direct debit, prepayment, refunds, and payment exceptions
- Understanding of the Energy Value Chain
- End-to-end understanding of the energy value chain including generation, transmission, distribution, supply, and customer operations
- Awareness of the roles of suppliers, network operators, and market participants
- Understanding of regulatory, settlement, and market interaction points
What you need to have to be considered:
- 4-10+ years of experience as a Business Analyst, with significant exposure to the Utilities sector
- Strong requirements elicitation, documentation, and stakeholder management skills
- Experience with process modelling, data analysis, and business case development
- Familiarity with Agile and Waterfall delivery methodologies
- Strong communication skills, with the ability to engage business and technical stakeholders
- Experience using tools such as JIRA, Confluence, Visio, or similar
These will help you stand out:
- Prior experience working with UK or international utilities
- Exposure to regulatory environments and compliance-driven processes
- Experience supporting CX, digital transformation, or automation initiatives
Key Outcomes of the Role:
- Improved clarity of business requirements and reduced delivery risk
- Simplified and optimised utilities processes and customer journeys
- Improved customer experience, billing accuracy, and operational efficiency
- Strong alignment between business objectives, regulatory needs, and technology solutions
The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.
About us
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
Senior Consultant, MLEU (Utilities) in London employer: Cognizant Technology Solutions
Contact Detail:
Cognizant Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Consultant, MLEU (Utilities) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the utilities sector and let them know you're on the hunt for a Senior Consultant role. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of the energy value chain. Be ready to discuss how your experience aligns with the specific needs of the role, especially around Smart Metering and Meter-to-Cash processes.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've identified process inefficiencies and implemented improvements in previous roles. This will demonstrate your value to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Consultant, MLEU (Utilities) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in the utilities sector and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position.
Showcase Your Skills: Don’t forget to highlight your key skills, especially those related to requirements elicitation and stakeholder management. We’re keen on seeing how you can contribute to improving customer experience and operational efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cognizant Technology Solutions
✨Know Your Utilities Inside Out
Make sure you brush up on your knowledge of the utilities sector, especially around Smart Metering and Meter-to-Cash processes. Familiarise yourself with the end-to-end energy value chain and be ready to discuss how your experience aligns with these areas.
✨Prepare Your Success Stories
Think of specific examples from your past roles that showcase your skills in requirements elicitation, stakeholder management, and process modelling. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your impact.
✨Get Comfortable with Agile and Waterfall
Since the role involves working in both Agile and Waterfall methodologies, be prepared to discuss your experiences with each. Share how you've adapted to different project environments and how you’ve contributed to successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, current projects, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.