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- Tasks: Build relationships, identify opportunities, and drive client solutions in the travel sector.
- Company: Cognizant, a leader in IT and consulting with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Join a team that shapes the future of travel through strategic client partnerships.
- Qualifications: Experience in travel industry and strong client-facing skills.
- Other info: Opportunity to work with top-tier clients and make a real impact.
The predicted salary is between 36000 - 60000 £ per year.
Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant's IT and Consulting Business. They act as business owners for assigned accounts, managing the day-to-day activities and P&L. They proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.
This position aligns to a portfolio of Travel clients in the UK. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today's Travel organisations.
Some of your tasks may include:
- Build trusted relationships with client stakeholders
- Understand the client environment, issues, and priorities
- Work with clients to define their problems and co-create solutions
- Drive RFPs / proactive bids with regards to renewals, extensions and expansion
- Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
- Serve as the day-to-day point of contact for the clients
- Responsible for backlog growth including renewals and extensions of current engagements
- Lead the onsite project teams and ensure they understand the client environment
Measures: A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue and margin.
Your experience:
- In depth understanding of the travel / transportation sector with a particular focus on Airlines, Airports, Cruise lines and Travel & Tour operators.
- Extensive client facing experience in a consulting firm.
Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) - Trav[...] in London employer: Cognizant Technology Solutions
Contact Detail:
Cognizant Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) - Trav[...] in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the travel industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Research is key! Stay updated on the latest trends and challenges in the travel sector. This knowledge will not only help you in interviews but also show potential employers that you’re genuinely interested and informed about their business.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of a Client Relationship Manager. Highlight your successes in managing accounts and driving growth, and don’t forget to showcase your understanding of client needs.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that dream job with us!
We think you need these skills to ace Associate Director, Client Relationship Manager (Sales - Account Management & Expansion) - Trav[...] in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Associate Director, Client Relationship Manager. Highlight your experience in account management and any relevant achievements in the travel sector. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the travel industry and how your skills align with the responsibilities outlined in the job description. Be genuine and let your personality come through.
Showcase Your Industry Knowledge: Since this role focuses on the travel sector, make sure to mention any insights or trends you've noticed in the industry. We love candidates who are proactive and can bring fresh ideas to the table, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cognizant Technology Solutions
✨Know Your Industry Inside Out
Make sure you brush up on the latest trends and challenges in the travel sector, especially around airlines and cruise lines. Being able to discuss these confidently will show that you're not just interested in the role but also invested in the industry.
✨Build a Relationship with Your Interviewers
Remember, this role is all about client relationships. Use the interview to demonstrate your ability to connect with people. Ask questions about their experiences and share relevant stories from your past that highlight your relationship-building skills.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, like managing client expectations or driving renewals. Think of examples from your previous roles where you've successfully navigated similar challenges and be ready to share them.
✨Showcase Your Problem-Solving Skills
As a CRM, you'll need to co-create solutions with clients. Be prepared to discuss how you've identified problems in the past and what steps you took to resolve them. Highlighting your analytical skills will set you apart from other candidates.
