At a Glance
- Tasks: Deliver top-notch customer support and analyse map data for quality assurance.
- Company: Join a dynamic team in a leading tech company based in London.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for growth.
- Other info: Ideal for detail-oriented individuals looking to grow in a tech-savvy environment.
- Why this job: Make an impact on user experience while working with a global team.
- Qualifications: Fluent in Hebrew and English, with 2+ years in technical support preferred.
The predicted salary is between 30000 - 40000 £ per year.
Location: London (22 Bishopsgate, City of London, London EC2N 4A)
Work Model: Hybrid
We're looking for a dedicated individual to join our London team as a Maps Reporting Specialist with Hebrew Language!
Your Responsibilities:
- Deliver exceptional customer support for our maps service.
- Analyse and report map data to ensure precision and quality.
- Collaborate with a global team to improve user experience.
Skills And Requirements:
- Good oral & written communication skills in English and Hebrew.
- Setup, configure and maintain devices for editing, testing and documentation as per instructions provided.
- Communicate and update manager on status of assigned tasks.
- Liaise with other support groups in the company.
- Graduation/15 years of education is minimum qualification requirement.
- Interest in mapping (preferred but not required).
- Mac OS X experience preferred.
Ideal Candidate Should Have:
- 2+ years technical support or other problem-solving experience required.
- Skilled researcher and comfortable using a variety of online sources.
- Keen attention to detail and self-motivated.
- Customer service background (Communications team) preferred, but not necessary.
- Perform information validation by calling if required.
- QGIS skills would be an advantage.
- Able to maintain a positive attitude and attention to detail when performing repetitive tasks.
- Adaptable and able to learn new projects and processes.
- Can summarise information from different spoken and written sources.
- The ability to differentiate different types of meaning in complex situations i.e. direct communications with our customers.
- Written and verbal fluency in the agreed language(s) without aids (e.g., translation software or tools).
Maps Reporting Specialist with Hebrew employer: Cognizant Technology Solutions Corporation
Join our dynamic London team as a Maps Reporting Specialist with Hebrew, where we prioritise employee growth and a collaborative work culture. Enjoy the benefits of a hybrid work model, competitive compensation, and opportunities to enhance your skills while contributing to innovative mapping solutions that impact users globally. Our vibrant office at 22 Bishopsgate fosters creativity and teamwork, making it an excellent place for those seeking meaningful and rewarding employment.
Contact Details:
Cognizant Technology Solutions Corporation Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Maps Reporting Specialist with Hebrew
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cognizant Technology Solutions Corporation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cognizant Technology Solutions Corporation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Maps Reporting Specialist with Hebrew
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cognizant Technology Solutions Corporation:Your cover letter is your chance to shine! Tell us why you want to work at Cognizant Technology Solutions Corporation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cognizant Technology Solutions Corporation!
How to prepare for a job interview at Cognizant Technology Solutions Corporation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
