We are exclusively supporting a Leading Modern Work and UC Partner, delivering Enterprise transformations and CCaaS deployments with high-profile customers. They are actively hiring for a UC Architect, able to take ownership of customer solution design, and lead or support deployments and migrations across Anywhere365/AnywhereNow and/or Dynamics 365 Contact Center projects; • Strong experience designing and delivering Contact Centre solutions with Anywhere365/AnywhereNow or Dynamics 365 Contact Center, or any other MSFT certified Contact Centre. • Strong experience working in a consulting or customer-facing delivery role, ideally with experience leading, mentoring or coaching a team of consultants or engineers • Deep understanding of Anywhere365/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing) • Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration For someone who can hold a room with Enterprise Stakeholders and deliver transformational Contact Centre solutions across D365/Anywhere, get in touch :)
UC & CCaaS Architect employer: Cognitive Group | Part of the Focus Cloud Group
As a Senior D365 CE Functional Consultant in London, you'll join a dynamic Microsoft partner that values innovation and collaboration. The company fosters a supportive work culture where your insights and leadership are not only welcomed but essential, offering you the chance to influence project outcomes and mentor fellow consultants. With access to cutting-edge technologies and a commitment to professional development, this role provides a unique opportunity for meaningful growth in a vibrant hybrid work environment.
Contact Details:
Cognitive Group | Part of the Focus Cloud Group Recruitment Team
