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For Companies At a Glance
- Tasks: Analyse and enhance Salesforce processes for sales and customer service teams.
- Company: Prestigious retail and homeware supplier investing in technology improvements.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Why this job: Make a real impact by optimising workflows and supporting user adoption.
- Qualifications: 3+ years of Salesforce experience and strong business analysis skills.
- Other info: Contract role with opportunities to develop your skills in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Giving confidence to project leaders across MS Dynamics Business Change Programmes - D365 FinOps and CE. A prestigious retail and homeware supplier is seeking a proactive Sales & Customer Service Business Analyst for maternity cover during a period of technology investment and improvement. You will analyse how commercial teams operate, identify process enhancements, and ensure Salesforce enables efficient, scalable, customer‑focused workflows.
Key Responsibilities
- Analyse processes across Sales, Customer Service, Marketing, and Operations to identify challenges and improvement opportunities.
- Run workshops to gather requirements and document them through process maps, user stories, acceptance criteria, and functional specs.
- Assess inefficiencies and data issues, recommending practical, evidence‑based solutions.
- Ensure Salesforce aligns with business workflows and supports ongoing optimisation.
- Turn business requirements into system specifications, highlighting opportunities for automation and smarter configuration.
- Support user adoption through clear communication and informal training.
- Carry out Salesforce admin tasks: user setup, permissions, configuration updates, data management, and report/dashboard creation.
- Provide first‑line Salesforce support and assist testing with internal and external partners (via Azure DevOps).
- Maintain user guides, process flows, training materials, and system documentation throughout the FTC period.
Skills & Qualifications
- 3+ years’ Salesforce experience (Sales Cloud & Service Cloud).
- Strong understanding of B2B sales and customer service processes.
- Proven business analysis skills: requirements gathering, process mapping, documentation, delivery.
- Ability to translate business needs into actionable system changes.
- Confident communicator who can challenge and clarify requirements.
- Hands‑on Salesforce admin experience (config, data, troubleshooting).
- Strong analytical skills and attention to detail.
- Experience using CRM Analytics to build Salesforce reports/dashboards.
Job Details
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: Data Infrastructure and Analytics
Salesforce Analyst and Administrator employer: Cognitive Group | Part of the Focus Cloud Group
Contact Detail:
Cognitive Group | Part of the Focus Cloud Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Analyst and Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related fields. Attend meetups, webinars, or even local events to get your name out there and learn about hidden job opportunities.
✨Tip Number 2
Prepare for those interviews by practising common Salesforce scenarios. Think about how you would analyse processes or improve workflows. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills through a portfolio! Create case studies or examples of past projects where you’ve made a difference using Salesforce. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Salesforce Analyst and Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Salesforce Analyst and Administrator. Highlight your experience with Salesforce, especially in Sales Cloud and Service Cloud, and showcase any relevant projects that demonstrate your analytical skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences where you've improved processes or supported user adoption, and don’t forget to show your enthusiasm for the position.
Showcase Your Skills: In your application, be sure to highlight your hands-on Salesforce admin experience and your ability to translate business needs into actionable changes. Use examples to illustrate your strong analytical skills and attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cognitive Group | Part of the Focus Cloud Group
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge, especially around Sales Cloud and Service Cloud. Be ready to discuss specific features and how they can enhance business processes, as this will show your expertise and confidence in the platform.
✨Understand the Business Context
Familiarise yourself with the retail and homeware industry, particularly how sales and customer service operate within it. This will help you relate your answers to real-world scenarios and demonstrate that you understand the challenges the company faces.
✨Prepare for Process Mapping Questions
Since process mapping is a key responsibility, be prepared to explain how you would gather requirements and document them. Think of examples from your past experience where you've successfully identified inefficiencies and proposed solutions.
✨Showcase Your Communication Skills
As a confident communicator, practice articulating your thoughts clearly and concisely. You might be asked to run through a workshop scenario, so think about how you would engage stakeholders and ensure their needs are met while gathering requirements.
