GIS Support Engineer - Smallworld

GIS Support Engineer – Smallworld

Clearance Level: Must be eligible to work in the UK – No Sponsorship can be offered

This role is with a global leader in digital transformation. Our client is a trusted innovation partner to some of the world\’s most recognised companies, offering vast learning opportunities, modern tech environments, and the chance to influence large-scale transformation at the enterprise level.

You\’ll work on GIS platforms that power mission-critical systems in utilities and telecoms. If you\’re looking to work in a technically challenging, customer-facing environment with real-world impact, this role offers the depth, responsibility, and innovation you\’re seeking.

We are looking for a highly skilled Customer Support Engineer with an understanding of GE Smallworld GIS products. In this role, you’ll work closely with customers in a mission-critical, enterprise environment, supporting complex GIS implementations and ensuring platform stability and performance.

Key Responsibilities:

• Provide technical support and troubleshooting for enterprise-scale Smallworld GIS applications.
• Analyze and resolve complex customer issues, ensuring timely resolution and high customer satisfaction.
• Collaborate with cross-functional teams to diagnose root causes, deliver fixes, and enhance system reliability.
• Install and configure Smallworld suites, including patches, updates, and third-party components.
• Maintain detailed documentation and contribute to internal knowledge bases.
• Mentor junior engineers and contribute to continuous service improvement.
• Participate in on-call rotation and handle after-hours support when necessary.

Essential Skills & Experience:

• 5+ years of hands-on experience with GE Smallworld technologies: PNI, Core (SW4/SW5), EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
• Strong proficiency in Magik, Java, VMDS, Oracle.
• Solid grasp of SQL, shell scripting, system log analysis, and debugging techniques.
• Proven experience installing and configuring operating system patches, third-party software, and GE Smallworld product suites.
• Demonstrated problem-solving skills with a proactive approach to customer support.