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- Tasks: Support and troubleshoot GIS applications, ensuring customer satisfaction and system performance.
- Company: Join a global leader in digital transformation, partnering with top companies worldwide.
- Benefits: Enjoy vast learning opportunities, modern tech environments, and the chance to influence large-scale transformations.
- Why this job: Work in a challenging, impactful role that combines technical skills with customer interaction.
- Qualifications: 5+ years of experience with GE Smallworld technologies and strong problem-solving skills required.
- Other info: Mentorship opportunities available; participate in on-call support rotation.
The predicted salary is between 36000 - 60000 £ per year.
This role is with a global leader in digital transformation. Our client is a trusted innovation partner to some of the world's most recognised companies, offering vast learning opportunities, modern tech environments, and the chance to influence large-scale transformation at the enterprise level.
You will work on GIS platforms that power mission-critical systems in utilities and telecoms. If you are looking to work in a technically challenging, customer-facing environment with real-world impact, this role offers the depth, responsibility, and innovation you are seeking.
We are looking for a highly skilled Customer Support Engineer with an understanding of GE Smallworld GIS products. In this role, you will work closely with customers in a mission-critical, enterprise environment, supporting complex GIS implementations and ensuring platform stability and performance.
Key Responsibilities:- Provide technical support and troubleshooting for enterprise-scale Smallworld GIS applications.
- Analyze and resolve complex customer issues, ensuring timely resolution and high customer satisfaction.
- Collaborate with cross-functional teams to diagnose root causes, deliver fixes, and enhance system reliability.
- Install and configure Smallworld suites, including patches, updates, and third-party components.
- Maintain detailed documentation and contribute to internal knowledge bases.
- Mentor junior engineers and contribute to continuous service improvement.
- Participate in on-call rotation and handle after-hours support when necessary.
- 5+ years of hands-on experience with GE Smallworld technologies: PNI, Core (SW4/SW5), EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8.
- Strong proficiency in Magik, Java, VMDS, Oracle.
- Solid grasp of SQL, shell scripting, system log analysis, and debugging techniques.
- Proven experience installing and configuring operating system patches, third-party software, and GE Smallworld product suites.
- Demonstrated problem-solving skills with a proactive approach to customer support.
GIS Support Engineer - Smallworld employer: Cognitive Group | Part of the Focus Cloud Group
Contact Detail:
Cognitive Group | Part of the Focus Cloud Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GIS Support Engineer - Smallworld
✨Tip Number 1
Familiarise yourself with GE Smallworld technologies and their applications. Understanding the specific tools and platforms mentioned in the job description will help you speak confidently about your experience during interviews.
✨Tip Number 2
Network with professionals in the GIS field, especially those who work with Smallworld products. Engaging with industry peers can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've resolved complex customer issues. Highlighting your problem-solving skills and customer support experience will demonstrate your fit for this role.
✨Tip Number 4
Stay updated on the latest trends and advancements in GIS technology. Showing that you're proactive about learning and adapting will impress potential employers and set you apart from other candidates.
We think you need these skills to ace GIS Support Engineer - Smallworld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with GE Smallworld technologies and relevant skills such as Magik, Java, and SQL. Use specific examples to demonstrate your problem-solving abilities and customer support experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the GIS Support Engineer position and your commitment to customer satisfaction.
Showcase Relevant Experience: When detailing your work history, focus on roles where you provided technical support or worked with GIS applications. Highlight any achievements that demonstrate your ability to resolve complex issues and improve system reliability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Cognitive Group | Part of the Focus Cloud Group
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with GE Smallworld technologies during the interview. Be prepared to discuss specific projects where you used Magik, Java, or SQL, and how you tackled any challenges that arose.
✨Demonstrate Problem-Solving Abilities
Prepare examples of complex customer issues you've resolved in the past. Discuss your approach to troubleshooting and how you ensure high customer satisfaction, as this role heavily relies on effective problem-solving skills.
✨Familiarise Yourself with the Company
Research the company’s role in digital transformation and its impact on utilities and telecoms. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
