At a Glance
- Tasks: Design and deliver innovative Dynamics 365 CE solutions for enterprise clients.
- Company: Leading Microsoft Innovation Partner focused on AI-driven digital transformation.
- Benefits: Home-based role with competitive salary and opportunities for professional growth.
- Other info: Join a dynamic team driving measurable business outcomes and transformation.
- Why this job: Shape the future of customer engagement with cutting-edge technology and impactful solutions.
- Qualifications: Strong experience in Dynamics 365 CE and cloud architecture, with client-facing skills.
The predicted salary is between 70000 - 90000 £ per year.
Home-based (UK only) Permanent | Full-time SC Clearance eligible (no sponsorship available)
We're working with a leading Microsoft Innovation Partner specialising in AI-driven digital transformation across the Microsoft ecosystem. Their expertise spans Dynamics 365, Microsoft 365, Power Platform, and Copilot adoption—helping enterprise organisations modernise customer engagement, unify data, and deliver intelligent, connected experiences.
This is a senior architecture role focused on designing and delivering end-to-end Dynamics 365 Customer Engagement (CE) solutions, with a strong emphasis on scalability, integration, automation, and AI-enabled capabilities.
You will act as a trusted advisor to clients, shaping CRM strategy, defining solution architecture, and ensuring seamless alignment across the wider Microsoft stack—including Power Platform, Microsoft 365, Azure, and Copilot. The role combines solution architecture, technical leadership, presales shaping, and client-facing advisory.
Key Responsibilities- Lead the architecture and design of Dynamics 365 CE solutions (Sales, Customer Service, Marketing, and related customer engagement workloads)
- Define end-to-end solution architecture across Dynamics 365, Power Platform, Azure, and Microsoft 365
- Translate business requirements into scalable, secure, and future-proof CRM solutions
- Lead client workshops, discovery sessions, and architecture/design authority engagements
- Design integration strategies across enterprise systems, data platforms, and external applications
- Support AI and Copilot-driven transformation within customer engagement processes
- Ensure strong governance, security, and compliance alignment (Entra ID, Defender, Purview, Zero Trust)
- Provide technical leadership across presales solution shaping and delivery assurance
- Collaborate with functional consultants, developers, and delivery teams to ensure high-quality implementation
- Engage with senior stakeholders, including C-suite and transformation leaders
- Drive measurable business outcomes such as improved customer experience, automation, and revenue growth
- Strong experience as a Dynamics 365 CE Solution Architect
- Deep expertise in Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, or Field Service)
- Strong knowledge of Power Platform (Power Apps, Power Automate, AI Builder)
- Experience designing enterprise-scale CRM solutions and integrations
- Strong understanding of Microsoft cloud architecture (Azure, Microsoft 365, identity, security)
- Experience with AI/Copilot-driven transformation initiatives (desirable)
- Proven consulting and client-facing experience, including workshops and presales engagement
- Ability to translate technical architecture into clear business value and outcomes
- Experience working in enterprise or regulated environments preferred
- Microsoft certifications in Dynamics 365 CE, Power Platform, or Azure
- Experience with data architecture, Dataverse, and integration patterns (APIs, middleware, event-driven architecture)
- Exposure to omnichannel, customer data platforms, or marketing automation
- Experience delivering large-scale CRM transformation programmes
Dynamics 365 CE Solution Architect in England employer: Cognitive Group | Part of the Focus Cloud Group
As a leading Microsoft Innovation Partner, we offer an exceptional work environment for Dynamics 365 CE Solution Architects, with a strong focus on AI-driven digital transformation. Our home-based role provides flexibility and the opportunity to work with cutting-edge technologies while collaborating with talented professionals in a culture that values innovation and continuous learning. We are committed to employee growth, offering access to training and development resources, ensuring you can thrive in your career while making a meaningful impact on our clients' success.
Contact Details:
Cognitive Group | Part of the Focus Cloud Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CE Solution Architect in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Dynamics 365 CE solutions. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of your previous projects involving Dynamics 365 CE. This will help you demonstrate your skills and experience effectively during interviews, making you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We have a range of exciting opportunities waiting for talented individuals like you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Dynamics 365 CE Solution Architect in England
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics 365 CE Solution Architect role. Highlight your experience with Dynamics 365, Power Platform, and any relevant projects that showcase your skills in designing scalable solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for AI-driven digital transformation.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise! Make sure to include your knowledge of Microsoft cloud architecture, integration strategies, and any certifications you have. This will help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at Cognitive Group | Part of the Focus Cloud Group
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365 CE modules like Sales, Customer Service, and Marketing. Be ready to discuss how you've designed and delivered solutions in these areas, as well as any integration strategies you've implemented.
✨Showcase Your Technical Leadership
Prepare examples that highlight your experience in leading architecture and design discussions. Think about specific client workshops or presales engagements where you played a key role, and be ready to explain how you ensured high-quality implementation.
✨Translate Tech into Business Value
Practice articulating how your technical solutions translate into tangible business outcomes. Be prepared to discuss how your designs have improved customer experiences or driven revenue growth, as this will resonate with senior stakeholders.
✨Stay Current with AI and Microsoft Ecosystem
Familiarise yourself with the latest trends in AI-driven transformation and how they apply to customer engagement. Being able to discuss Copilot adoption and its impact on CRM strategy will show that you're not just technically savvy but also forward-thinking.
