At a Glance
- Tasks: Design and deliver innovative Dynamics 365 CE solutions for enterprise clients.
- Company: Leading Microsoft Innovation Partner focused on AI-driven digital transformation.
- Benefits: Home-based role with competitive salary and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and client success.
- Why this job: Shape the future of customer engagement with cutting-edge technology and impactful solutions.
- Qualifications: Strong experience in Dynamics 365 CE and enterprise-scale CRM solutions.
The predicted salary is between 70000 - 90000 £ per year.
Home-based (UK only) Permanent | Full-time SC Clearance eligible (no sponsorship available)
We’re working with a leading Microsoft Innovation Partner specialising in AI-driven digital transformation across the Microsoft ecosystem. Their expertise spans Dynamics 365, Microsoft 365, Power Platform, and Copilot adoption—helping enterprise organisations modernise customer engagement, unify data, and deliver intelligent, connected experiences.
This is a senior architecture role focused on designing and delivering end-to-end Dynamics 365 Customer Engagement (CE) solutions, with a strong emphasis on scalability, integration, automation, and AI-enabled capabilities. You will act as a trusted advisor to clients, shaping CRM strategy, defining solution architecture, and ensuring seamless alignment across the wider Microsoft stack—including Power Platform, Microsoft 365, Azure, and Copilot. The role combines solution architecture, technical leadership, presales shaping, and client-facing advisory.
Key Responsibilities- Lead the architecture and design of Dynamics 365 CE solutions (Sales, Customer Service, Marketing, and related customer engagement workloads)
- Define end-to-end solution architecture across Dynamics 365, Power Platform, Azure, and Microsoft 365
- Translate business requirements into scalable, secure, and future-proof CRM solutions
- Lead client workshops, discovery sessions, and architecture/design authority engagements
- Design integration strategies across enterprise systems, data platforms, and external applications
- Support AI and Copilot-driven transformation within customer engagement processes
- Ensure strong governance, security, and compliance alignment (Entra ID, Defender, Purview, Zero Trust)
- Provide technical leadership across presales solution shaping and delivery assurance
- Collaborate with functional consultants, developers, and delivery teams to ensure high-quality implementation
- Engage with senior stakeholders, including C-suite and transformation leaders
- Drive measurable business outcomes such as improved customer experience, automation, and revenue growth
- Strong experience as a Dynamics 365 CE Solution Architect
- Deep expertise in Dynamics 365 Customer Engagement modules (Sales, Customer Service, Marketing, or Field Service)
- Strong knowledge of Power Platform (Power Apps, Power Automate, AI Builder)
- Experience designing enterprise-scale CRM solutions and integrations
- Strong understanding of Microsoft cloud architecture (Azure, Microsoft 365, identity, security)
- Experience with AI/Copilot-driven transformation initiatives (desirable)
- Proven consulting and client-facing experience, including workshops and presales engagement
- Ability to translate technical architecture into clear business value and outcomes
- Experience working in enterprise or regulated environments preferred
- Desirable Microsoft certifications in Dynamics 365 CE, Power Platform, or Azure
- Experience with data architecture, Dataverse, and integration patterns (APIs, middleware, event-driven architecture)
- Exposure to omnichannel, customer data platforms, or marketing automation
- Experience delivering large-scale CRM transformation programmes
Dynamics 365 CE Solution Architect employer: Cognitive Group | Part of the Focus Cloud Group
As a leading Microsoft Innovation Partner, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and professional growth. Our home-based roles offer the flexibility to work from anywhere in the UK while engaging with cutting-edge technologies and collaborating with industry experts, ensuring that our employees are at the forefront of AI-driven digital transformation. We provide ample opportunities for career advancement, continuous learning, and the chance to make a meaningful impact on enterprise organisations through our transformative solutions.
Contact Details:
Cognitive Group | Part of the Focus Cloud Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 CE Solution Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Dynamics 365 CE. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and how it aligns with the role.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects that highlight your skills in Dynamics 365 and related technologies. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got a range of exciting opportunities, and applying directly can sometimes give you an edge. Plus, it’s a great way to show your enthusiasm for joining our team.
We think you need these skills to ace Dynamics 365 CE Solution Architect
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics 365 CE Solution Architect role. Highlight your experience with Dynamics 365, Power Platform, and any relevant projects that showcase your skills in designing scalable solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show your passion for AI-driven digital transformation.
Showcase Your Technical Skills:Don’t forget to highlight your technical expertise in your application. Detail your experience with Microsoft cloud architecture, integration strategies, and any AI/Copilot-driven initiatives you've been involved in.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cognitive Group | Part of the Focus Cloud Group
✨Know Your Dynamics 365 Inside Out
Make sure you have a solid grasp of Dynamics 365 CE modules like Sales, Customer Service, and Marketing. Be ready to discuss how you've designed and delivered solutions in these areas, as well as your experience with integration strategies across the Microsoft ecosystem.
✨Showcase Your Technical Leadership
Prepare examples that highlight your technical leadership skills. Think about times when you've led client workshops or shaped presales solutions. Being able to articulate your role in these scenarios will demonstrate your capability to guide clients effectively.
✨Translate Tech into Business Value
Practice explaining complex technical concepts in simple terms. You’ll need to show how your architectural decisions translate into tangible business outcomes, such as improved customer experiences or increased revenue. This is key for engaging with senior stakeholders.
✨Stay Current with AI and Automation Trends
Familiarise yourself with the latest trends in AI and automation within customer engagement. Be prepared to discuss how you've supported AI-driven transformations in past roles, as this will be a significant part of the job and will impress your interviewers.
