At a Glance
- Tasks: Manage tech infrastructure and support our innovative AI team in London.
- Company: Join a cutting-edge AI lab with world-class talent and ambitious goals.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on collaboration and creativity.
- Why this job: Be part of a team solving real-world problems with AI technology.
- Qualifications: 3+ years in IT support, strong tech skills, and a passion for innovation.
We are an applied AI lab building end-to-end software agents. We're the makers of Devin, the first AI software engineer, and Windsurf, the AI-native IDE. Together, they represent our vision for collaborative AI teammates that enable engineers to focus on more interesting problems and empower teams to strive for more ambitious goals.
Our team is small and talent-dense. Among our founding team, we have world-class competitive programmers, former founders, and leaders from companies at the cutting edge of AI including Scale AI, Palantir, Cursor, Waymo, Tesla, Lunchclub, Modal, Google DeepMind, and Nuro. Building Devin is just the first step—our hardest challenges still lie ahead. If you’re excited to solve some of the world’s biggest problems and build AI that can reason on real-world tasks, apply to join us.
We're seeking an onsite IT Specialist to manage our technology infrastructure and support our growing team. This role is required to be in-person, working 5 days a week from our London office.
- Implement and manage software and services that enhance productivity for both our engineering and GTM teams.
- Technical Support: Provide timely resolution to internal IT issues including device troubleshooting and conferencing systems.
- Process Automation: Develop and implement automated workflows to reduce manual tasks and improve efficiency.
- System Administration: Manage Okta instances, MDM software, and various SaaS platforms including Google Workspace, Microsoft Office 365, Slack, and Zoom.
- Implement and maintain end-user security best practices across all IT systems.
- Create clear documentation and manage IT assets and licenses.
Requirements:
- 3+ years in a technical IT support role.
- Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
- Proficiency in Kandji, JAMF, Intune or similar MDM solutions for device management and security.
- Strong knowledge of Google Workspace and Microsoft Office 365 administration.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience supporting both local and remote staff.
Bonus if:
- Experience with office network troubleshooting (Cisco Meraki wifi, cabling).
- Python programming or scripting skills, experience with API integrations.
We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We are committed to providing reasonable accommodations for candidates with disabilities throughout the hiring process - please let us know if you need any.
Remote - IT support Engineer in London employer: Cognition, Llc
Join a pioneering AI lab in London, where innovation meets collaboration. As an IT Support Engineer, you'll be part of a dynamic team that values talent and creativity, offering opportunities for professional growth and development in a cutting-edge environment. Enjoy a supportive work culture that encourages problem-solving and empowers you to make a meaningful impact on the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote - IT support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognition, Llc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognition, Llc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognition, Llc!
✨Direct Apply to Cognition, Llc
Let's not forget to apply directly through the Cognition, Llc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Remote - IT support Engineer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognition, Llc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognition, Llc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognition, Llc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
