At a Glance
- Tasks: Be the friendly face of our school, providing exceptional front of house and administrative support.
- Company: Join a prestigious independent school in central London with a focus on excellence and creativity.
- Benefits: Enjoy competitive pay, free lunches, and opportunities for professional growth in a supportive environment.
- Other info: Join a collaborative team dedicated to safeguarding and promoting pupil wellbeing.
- Why this job: Make a real impact on our school community while working in a vibrant and enriching setting.
- Qualifications: Experience in customer service or administration, with strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
About the School - Brighton College Prep Kensington: We are a thriving independent preparatory school in central London, educating boys and girls from the age of 2 to 13. Guided by our core values of confidence, curiosity, and kindness, we offer a broad, ambitious, and enriching education that places academic excellence, creativity, and outstanding pastoral care at its heart.
Situated beside Exhibition Road in the museum district of central London, the school enjoys an exceptional location that enriches pupils’ learning and curiosity. We are currently investing significantly in new and enhanced facilities as part of an exciting phase of development for the school.
About the Role: This is an exciting opportunity to join Brighton College Prep Kensington as a key member of the school’s operational and administrative team at a particularly exciting stage in the school’s development. As the first point of contact for pupils, parents, prospective families, visitors, and staff, the Front of House Reception & Office Administrator plays a central role in shaping the daily experience of the school community. In a premium independent school environment, exceptional customer service sits at the heart of this role. The successful candidate will combine warmth, professionalism, efficiency, and discretion to ensure that every interaction reflects the school’s exceptionally high standards and values.
Working at the heart of the school, the successful candidate will provide comprehensive front of house and administrative support, helping to ensure the smooth and effective day-to-day running of the School Office. This is a varied and rewarding role suited to someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering outstanding service and organisation. The successful candidate will join a high-performing and collaborative team and will possess a positive, solution-focused approach, always seeking ways to make things possible while maintaining calm professionalism and attention to detail.
Who We Are Looking For:
- Significant experience in a front of house, hospitality, reception, or administrative role.
- Outstanding customer service and interpersonal skills.
- Experience working in a busy, service-driven environment.
- Excellent verbal and written communication skills.
- Professional, polished, and approachable manner.
- Strong organisational skills with the ability to manage multiple priorities effectively.
- High levels of discretion, professionalism, and reliability.
- Strong IT skills, including Microsoft Office, Teams, and Google Workspace.
- Ability to remain calm, resourceful, and efficient under pressure.
- Commitment to safeguarding and pupil wellbeing.
Desirable:
- Experience working within an independent school or premium customer-facing environment.
- Familiarity with school systems including iSAMS, CPOMS, and Medical Tracker.
- Experience supporting events and hospitality.
- First Aid qualification (or willingness to undertake training).
Benefits at Cognita: Joining Brighton College Prep Kensington offers the opportunity to be part of a forward-thinking school community with high ambitions for both pupils and staff. Our central London location, beside Exhibition Road, provides exceptional opportunities for enrichment, with world-class museums, galleries, and cultural institutions on our doorstep. Staff enjoy a supportive and collegiate working environment, excellent facilities, and opportunities to contribute meaningfully to the wider life of the school. Colleagues enjoy competitive salaries, exceptional facilities, free school lunches, tea & coffee and snacks and fee remission for eligible children (subject to entry assessments and place availability).
How to Apply: Complete this application before the closing date: 23:59 BST (UTC+1), Sunday 16th August 2026. Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on Recruitment of Ex-Offenders is included within the Application Guidance. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.
Front of House Reception and Office Administrator in London employer: Cognita
At Glenesk Pre-Prep and Nursery School, we pride ourselves on fostering a nurturing and inclusive environment where both children and staff can thrive. As part of the Cognita family, you will benefit from competitive salaries, ongoing professional development, and a supportive work culture that values your contributions. With unique perks such as free lunches during term time and school fee discounts, joining our team means being part of a community dedicated to making a meaningful impact in early childhood education.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Reception and Office Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cognita. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cognita before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Front of House Reception and Office Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cognita:Your cover letter is your chance to shine! Tell us why you want to work at Cognita specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cognita!
How to prepare for a job interview at Cognita
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
