Cognita, a global leader in independent education, seeks a Head of IT Service Management to own the worldwide service experience. You will lead the global Service Desk and build ITSM capabilities powered by AI and automation.
Based in London, the role requires building a high-performing, process-driven function with ITIL expertise, SLAs, XLAs, and strong vendor management, while aligning with safeguarding and regulatory standards. Travel may be required.
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Global Head of ITSM & AI-Driven Service Desk employer: Cognita
At Glenesk Pre-Prep and Nursery School, we pride ourselves on fostering a nurturing and inclusive environment where both children and staff can thrive. As part of the Cognita family, you will benefit from competitive salaries, ongoing professional development, and a supportive work culture that values your contributions. With unique perks such as free lunches during term time and school fee discounts, joining our team means being part of a community dedicated to making a meaningful impact in early childhood education.
