Front of House Reception and Office Administrator

About the School - Brighton College Prep Kensington: We are a thriving independent preparatory school in central London, educating boys and girls from the age of 2 to 13. Guided by our core values of confidence, curiosity, and kindness, we offer a broad, ambitious, and enriching education that places academic excellence, creativity, and outstanding pastoral care at its heart. Situated beside Exhibition Road in the museum district of central London, the school enjoys an exceptional location that enriches pupils’ learning and curiosity. We are currently investing significantly in new and enhanced facilities as part of an exciting phase of development for the school.

About the Role: This is an exciting opportunity to join Brighton College Prep Kensington as a key member of the school’s operational and administrative team at a particularly exciting stage in the school’s development. As the first point of contact for pupils, parents, prospective families, visitors, and staff, the Front of House Reception & Office Administrator plays a central role in shaping the daily experience of the school community. In a premium independent school environment, exceptional customer service sits at the heart of this role. The successful candidate will combine warmth, professionalism, efficiency, and discretion to ensure that every interaction reflects the school’s exceptionally high standards and values. Working at the heart of the school, the successful candidate will provide comprehensive front of house and administrative support, helping to ensure the smooth and effective day-to-day running of the School Office. This is a varied and rewarding role suited to someone who thrives in a busy environment, enjoys working with people, and takes pride in delivering outstanding service and organisation.

Who We Are Looking For:

• Significant experience in a front of house, hospitality, reception, or administrative role.
• Outstanding customer service and interpersonal skills.
• Experience working in a busy, service-driven environment.
• Excellent verbal and written communication skills.
• Professional, polished, and approachable manner.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• High levels of discretion, professionalism, and reliability.
• Strong IT skills, including Microsoft Office, Teams, and Google Workspace.
• Ability to remain calm, resourceful, and efficient under pressure.
• Commitment to safeguarding and pupil wellbeing.

Desirable:

• Experience working within an independent school or premium customer-facing environment.
• Familiarity with school systems including iSAMS, CPOMS, and Medical Tracker.
• Experience supporting events and hospitality.
• First Aid qualification (or willingness to undertake training).

Benefits at Cognita: Joining Brighton College Prep Kensington offers the opportunity to be part of a forward-thinking school community with high ambitions for both pupils and staff. Our central London location, beside Exhibition Road, provides exceptional opportunities for enrichment, with world-class museums, galleries, and cultural institutions on our doorstep. Staff enjoy a supportive and collegiate working environment, excellent facilities, and opportunities to contribute meaningfully to the wider life of the school. Colleagues enjoy competitive salaries, exceptional facilities, free school lunches, tea & coffee and snacks and fee remission for eligible children (subject to entry assessments and place availability).

Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.