CRM Business Analyst

E2C Business Analyst (2-Year Contract)

Based in the UK or Spain (valid work permit required)

As part of our CRM team, the E2C Business Analyst will play a key role in supporting and evolving our Microsoft Dynamics 365 CRM platform, enabling better engagement and operational outcomes across schools in Europe and Latin America . The successful candidate will bring strong experience in CRM systems, with a focus on requirements gathering, user support, documentation, and cross-regional collaboration.

Key Functions & Responsibilities

Business Process Analysis (30%)

• Analyse existing CRM and admissions processes to identify areas for improvement
• Collaborate with admissions and operations teams to define user needs across regions
• Support the delivery, enhancement, and integration of Microsoft Dynamics 365 CRM features
• Monitor usage, assist with issue resolution, and ensure smooth system operation

Rollout & Onboarding (20%)

• Coordinate and support the onboarding of new schools and users
• Work with stakeholders across Europe and LatAm to support adoption and training

Documentation (15%)

• Maintain process maps, user stories, test scripts, and change logs
• Contribute to a CRM knowledge base for internal stakeholders

Stakeholder Communication (5%)

• Act as a liaison between business and technical teams
• Translate complex processes into clear requirements and updates
• Stay up to date on CRM trends and identify opportunities for platform enhancement

Core Competencies

• Strong analytical and problem-solving abilities
• Excellent stakeholder communication across diverse teams
• Attention to detail and documentation discipline
• Ability to manage multiple regional priorities

Required Qualifications

• Bachelor’s degree in Business, Information Systems, or related field
• 5–6 years of experience in a Business Analyst or Product role
• At least 2 years of hands-on experience with Microsoft Dynamics 365 CRM
• Proven ability to manage cross-functional workshops and stakeholder engagement

Preferred Experience

• Exposure to education, EdTech, or global service-driven environments
• Familiarity with Power Platform (Power Apps, Power Automate)
• Experience working with multilingual and multicultural teams
• Fluent in Spanish or another European language

This is a fantastic opportunity to join a mission-driven global team delivering value at scale.

If you\’re interested — or know someone who might be a great fit — reach out to me here on LinkedIn, or share a profile for referral. We’d love to hear from you!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Business Development and Sales

Industries

Education Management

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