At a Glance
- Tasks: Be the friendly face for families, guiding them through the admissions process with warmth and professionalism.
- Company: Join Cognita, a global leader in independent education with over 100 unique schools worldwide.
- Benefits: Enjoy competitive salary, pension scheme, school fee discounts, and ongoing professional development.
- Other info: Embrace a collaborative culture with opportunities for growth and a commitment to safeguarding children.
- Why this job: Make a real difference in families' lives while thriving in a supportive and dynamic environment.
- Qualifications: Experience in hospitality or service-led roles, excellent communication skills, and a knack for building relationships.
The predicted salary is between 30000 - 40000 £ per year.
Full-Time | 12 month Fixed-Term Contract
About Cognita
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 21 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 100,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, "Thrive in a rapidly evolving world".
About the Role
Acting as the first point of contact for prospective families, you will deliver a warm, authentic and hospitality‑driven enquiry experience that builds immediate trust and drives the conversion of high‑quality leads to in‑school Admissions Managers. You will manage all initial enquiries across web, email and phone for Alleyn’s and North Bridge House schools, confidently asking open questions to capture key information about each child’s needs and interests, and converting interest into ‘hot leads’ by booking school visits and sending pre‑event communications. You will proactively follow up on all enquiries in line with service standards, nurturing relationships through regular communications such as newsletters and event invitations while closing off inactive leads. Working closely with Admissions Managers, you will build strong school relationships, support key conversion events including Open Mornings, assessments and inductions, and ensure seamless collaboration. Alongside this, you will take ownership of CRM management, maintaining accurate and up‑to‑date records, tracking leads in real time, contributing to performance reporting, and providing regular insights to stakeholders to support continuous improvement.
Who We Are Looking For
We are looking for a warm, personable and motivated individual who is energised by working with people and delivering a high standard of customer service. You will bring experience from hospitality, education or a similarly service‑led environment, with a proven ability to handle enquiries confidently and professionally, ideally within a high‑value or luxury sales setting. A natural communicator with excellent verbal and written skills, you will be able to build rapport quickly, listen carefully to understand individual needs, and guide families through their journey with sensitivity, tact and diplomacy. You will be highly organised, able to manage multiple leads within set timelines while maintaining attention to detail, and comfortable using CRM systems and Microsoft applications to support your work. A collaborative team player, you will thrive on building strong relationships across schools, and bring a proactive, positive approach alongside the commercial awareness and soft sales skills needed to convert interest into engagement without a hard sales approach.
Benefits at Cognita
- Competitive salary depending upon qualifications and experience
- Enrolment in our company pension scheme
- School fee discount
- Exclusive third‑party discounts
- Ongoing professional development
We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background. Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. All appointments are subject to safer recruitment checks, including an enhanced DBS check. Our Safeguarding and Child Protection Policy is available on the school website. Details on Recruitment of Ex-Offenders is included within the Application Guidance.
Admissions Enquiries Officer employer: Cognita Schools
Cognita is an exceptional employer that fosters a warm and inclusive work culture, where employees are encouraged to thrive in their roles while contributing to the education of over 100,000 students globally. With competitive salaries, ongoing professional development opportunities, and a commitment to diversity and employee well-being, Cognita provides a supportive environment for the Admissions Enquiries Officer to excel in their career. Located within vibrant school communities, this role offers the unique advantage of building meaningful relationships with families and colleagues alike, making a significant impact on the admissions journey.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Enquiries Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cognita and its schools. Understanding their values and mission will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing with a friend or family member. Focus on being warm and personable, just like you would with prospective families.
✨Tip Number 3
Prepare some questions! Think of thoughtful questions to ask during your interview. This shows that you're engaged and eager to learn more about how you can contribute to the team and support the Admissions Managers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It’s a great way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Admissions Enquiries Officer
Some tips for your application 🫡
Be Authentic:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service or hospitality. We love seeing how your background aligns with our mission of creating a welcoming environment for families.
Showcase Your Communication Skills:Since this role is all about connecting with people, emphasise your verbal and written communication skills. Share examples of how you've built rapport and handled enquiries in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Cognita Schools
✨Know the Company Inside Out
Before your interview, take some time to research Cognita and its unique approach to education. Understand their values and how they create an environment for students to thrive. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Admissions Enquiries Officer, your ability to connect with families is crucial. Prepare examples from your past experiences where you've successfully built rapport or handled enquiries. Highlight your warm, personable nature and how it contributes to a positive customer service experience.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple leads and maintain attention to detail. You might want to share specific tools or methods you use to stay organised, especially if you have experience with CRM systems. This will reassure them that you can handle the demands of the role efficiently.
✨Prepare Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your understanding of the role and the company. For instance, you could ask about the team dynamics or how success is measured in the admissions process. This shows you're engaged and serious about the position.
