At a Glance
- Tasks: Provide top-notch IT support to colleagues, students, and parents across Europe and the US.
- Company: Cognita, a global leader in independent education with 90 unique schools worldwide.
- Benefits: Earn up to £30k, enjoy holiday allowance, school fee discounts, and professional development.
- Other info: Commitment to safeguarding and promoting welfare; diverse and inclusive workplace.
- Why this job: Join a dynamic team and make a real difference in the educational experience of thousands.
- Qualifications: Experience in IT support, user account management, and strong communication skills required.
The predicted salary is between 30000 - 30000 € per year.
About Cognita
Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 90 schools in 21 countries – in Europe, North America, Latin America, Asia and the Middle East – serving more than 100,000 students. Each of our schools is proudly unique, however our collective purpose is to create an environment where everyone can thrive in a rapidly evolving world.
About the role
We are seeking a motivated and customer-focused Service Desk Analyst to join our European IT team, working closely with the European IT Service Desk Manager to deliver high‑quality 1st line IT support across our operations in Europe and the US. In this role, you’ll be responsible for supporting Cognita colleagues, school staff, students and parents by managing incidents and service requests through our Group ITSM tool, in line with ITIL‑aligned policies and procedures. You’ll provide hands‑on support for end‑user devices such as desktops, laptops and tablets, ensuring hardware and software are effectively deployed, maintained and controlled. You will also contribute to the creation and maintenance of clear, user‑friendly documentation and knowledge‑base articles to support both IT users and colleagues.
Who we are looking for
We are looking for an individual with experience in IT support and service desk environments, who possesses a solid understanding of user account management and administration across platforms such as Active Directory, Azure and Office 365. The ideal candidate will have foundational knowledge of IT infrastructure and application support, particularly within Microsoft environments. Strong communication skills, active listening and effective organization are essential, along with the ability to identify and resolve problems efficiently. Excellent time‑management and a commitment to delivering excellent customer service are key, especially when supporting diverse and remote business units across multiple regions.
Benefits at Cognita
- up to £30k depending upon qualifications and experience
- Holiday Allowance
- School fee discount
- Exclusive third‑party discounts
- Professional Development
Safeguarding and Equality
Cognita Schools is committed to safeguarding and promoting the welfare of children and young people. All appointments are subject to safer recruitment checks, including an enhanced DBS check. We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.
EU Service Desk Analyst in London employer: Cognita Asia Holdings Pte Ltd
Cognita is an exceptional employer that fosters a vibrant work culture focused on collaboration and professional growth. As a Service Desk Analyst, you will enjoy competitive benefits, including a salary of up to £30k, generous holiday allowance, and exclusive discounts, all while contributing to a meaningful mission in education across Europe and beyond. With a commitment to safeguarding and equality, Cognita values diversity and ensures a supportive environment where every employee can thrive.
Contact Detail:
Cognita Asia Holdings Pte Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land EU Service Desk Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cognita on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. Think about scenarios where you've solved problems or helped users, and be ready to share those stories with us!
✨Tip Number 3
Show off your tech skills! If you have experience with tools like Active Directory or Office 365, make sure to highlight that in conversations. We love seeing candidates who are hands-on and know their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cognita.
We think you need these skills to ace EU Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your IT support experience and any relevant skills, especially around user account management and Microsoft environments. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs at Cognita. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear language and structure in your writing. We’re looking for someone who can communicate effectively with colleagues and users alike!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Cognita Asia Holdings Pte Ltd
✨Know Your IT Basics
Brush up on your knowledge of IT support fundamentals, especially around user account management and platforms like Active Directory, Azure, and Office 365. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Cognita values excellent customer service, so be prepared to share examples of how you've successfully resolved issues for users in the past. Highlight your active listening skills and how you ensure users feel supported and understood.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving abilities. Think of specific situations where you had to troubleshoot an issue or manage a service request, and explain your thought process clearly.
✨Familiarise Yourself with ITIL Practices
Since the role involves working with ITIL-aligned policies, it’s beneficial to have a basic understanding of ITIL principles. Be ready to discuss how you would apply these practices in managing incidents and service requests effectively.
