Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line IT support across Europe and the US, with a mix of remote work and travel.
- Company: Join a global education group committed to innovation and support.
- Benefits: Enjoy a competitive salary, holiday allowance, and opportunities for professional growth.
- Why this job: Make a difference in education while developing your IT skills in a dynamic environment.
- Qualifications: Experience in IT support and strong communication skills are essential.
- Other info: Hybrid working model allows flexibility and travel to the London Head Office.
The predicted salary is between 28800 - 48000 £ per year.
A global education group is seeking an EU Service Desk Analyst to provide 1st line IT support across its operations in Europe and the US. The role offers a hybrid working arrangement, combining remote work and travel to the London Head Office.
Ideal candidates will have:
- Experience in IT support
- Strong communication skills
- Familiarity with user account management on platforms like Active Directory
Key benefits include:
- A competitive salary
- Holiday allowance
- Professional development opportunities
EU Service Desk Analyst — Hybrid IT Support employer: Cognita Asia Holdings Pte Ltd
Contact Detail:
Cognita Asia Holdings Pte Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EU Service Desk Analyst — Hybrid IT Support
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We want to show off our problem-solving skills, so think of examples where we’ve successfully resolved issues in the past.
✨Tip Number 3
Don’t forget to research the company! Knowing their mission and values can help us tailor our responses during interviews and show that we’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can keep track of our application status easily and stay updated on any new opportunities.
We think you need these skills to ace EU Service Desk Analyst — Hybrid IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and any relevant skills, like user account management on Active Directory. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the EU Service Desk Analyst position and how your communication skills can benefit our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re looking for candidates who can think on their feet and provide excellent support, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Cognita Asia Holdings Pte Ltd
✨Know Your IT Stuff
Make sure you brush up on your IT support knowledge, especially around user account management and Active Directory. Be ready to discuss specific scenarios where you've successfully resolved issues, as this will show your practical experience.
✨Communicate Clearly
Strong communication skills are key for this role. Practice explaining technical concepts in simple terms, as you might need to help non-technical users. Consider doing mock interviews with a friend to refine your explanations.
✨Research the Company
Familiarise yourself with the global education group’s mission and values. Understanding their operations in Europe and the US will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Hybrid Work Questions
Since this role involves hybrid working, be prepared to discuss how you manage your time and productivity when working remotely. Think of examples that showcase your ability to stay organised and effective, whether at home or in the office.
