At a Glance
- Tasks: Manage client relationships and drive growth in cybersecurity solutions.
- Company: Cognisys, a leading cybersecurity firm with a collaborative culture.
- Benefits: Up to £45K salary, uncapped commission, 25 days leave, and professional development budget.
- Other info: Flexible remote work options and a supportive environment for personal growth.
- Why this job: Join a dynamic team making a real impact in the fast-paced cybersecurity industry.
- Qualifications: Sales experience and strong communication skills are preferred.
The predicted salary is between 40000 - 45000 £ per year.
Location: Leeds (Hybrid) or UK (Remote)
Salary: up to £45K (DOE) + uncapped commission
Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Customer Success Manager to join our Customer Success team during this exciting period of innovation and expansion.
Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best-known companies and operates across over 30 countries worldwide.
About The Role
We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business-facing role. While we look after existing business, that background helps ensure you're confident guiding commercial conversations and spotting where we can add real value.
Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve.
This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.
As a Customer Success Manager, you will work closely with our existing clients to:
- Support renewals
- Identify growth opportunities
- Maintain trusted, long-term partnerships
This position offers an excellent opportunity to refine your client management, sales and cybersecurity skills, all while being part of a high-performing and supportive team, at the same time, contributing to Cognisys’ ongoing success.
What You’ll Do:
- Client Relationship & Stakeholder Management – Build and maintain trusted relationships across your portfolio, acting as the primary day-to-day contact and engaging key stakeholders to understand evolving business needs.
- Account Planning & Growth – Contribute to account strategies, align solutions with client objectives, and identify opportunities for upsell and cross-sell to drive expansion.
- Commercial Ownership & Renewals – Manage contract renewals and extensions end-to-end, ensuring retention and maximising revenue.
- Delivery Service Oversight – Partner with internal consultants and project managers to ensure consistent, high-quality delivery, tracking progress, and proactively managing risks or issues.
- CRM & Pipeline Management – Maintain accurate CRM records, track client interactions and opportunities, and provide visibility of account activity and pipeline.
- Client Engagement & Experience – Ensure a positive client experience through regular engagement, proactive communication, and insight-driven recommendations.
Requirements
- Account Growth & Opportunity Management – Drive retention and growth within existing accounts, identifying upsell and cross-sell opportunities, and managing opportunities from discovery through to proposal and close in collaboration with internal teams.
- Cross-Functional Collaboration – Work closely with Project Management and Technical Consultant teams to ensure smooth delivery and a consistently positive client experience.
- Proactive & Solutions-Focused – Respond to client needs and shifting priorities with reliability, initiative, and a practical, solution-oriented approach.
- Contract & Communication Management – Maintain accuracy and attention to detail in contracts, renewals, and client communications.
- Clear Communication Skills – Convey complex information clearly and effectively, both verbally and in writing, to clients and internal stakeholders.
If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.
What We Offer
- Annual Leave: 25 days per year plus 8 English bank holidays.
- Additional Leave: 1 day of paid leave for your Birthday.
- Health & Wellbeing: Access to Westfield Health Care Cash Plan and an employee mental health and wellbeing platform.
- Professional Development: £2,000 annual training budget to support your continued learning and career growth.
- Referral Bonus: help to grow our team and earn up to £2,000 per successful referral.
Why Join Us?
At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. We'd love to hear from you if you want to challenge, lead and innovate!
We're not just about the work; we're about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.
Applications
Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.group
Please note: We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email—please apply directly through the job advert page.
We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.
NO RECRUITMENT AGENCIES, PLEASE
Cybersecurity Customer Success Manager — Growth & Renewals (Remote) in Leeds employer: Cognisys
Cognisys is an exceptional employer that prioritises employee growth and well-being, offering a generous annual training budget and a supportive work culture that values collaboration and innovation. With a focus on meaningful client relationships and impactful projects, employees enjoy a flexible hybrid working environment in Leeds or remote across the UK, alongside competitive benefits such as additional leave for birthdays and comprehensive health support. Join us to be part of a dynamic team where your contributions are recognised and celebrated, making a real difference in the cybersecurity landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Cybersecurity Customer Success Manager — Growth & Renewals (Remote) in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the cybersecurity field and let them know you're on the hunt for a Customer Success Manager role. A personal referral can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, recent projects, and industry trends. This will help you tailor your answers and show that you’re genuinely interested in contributing to their mission.
✨Tip Number 3
Practice your pitch! Be ready to discuss how your previous experience aligns with the role. Highlight your sales DNA and how you've successfully managed client relationships in the past. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join their team.
We think you need these skills to ace Cybersecurity Customer Success Manager — Growth & Renewals (Remote) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Cybersecurity Customer Success Manager role. Highlight your relevant experience in client management and sales, and show us how you can add value to our team.
Showcase Your Communication Skills:Since clear communication is key in this role, use your application to demonstrate your ability to convey complex information effectively. Keep it concise and engaging, just like you would with a client!
Highlight Your Problem-Solving Abilities:We love proactive and solutions-focused individuals! In your application, share examples of how you've tackled challenges in previous roles, especially in client-facing situations.
Apply Through Our Website:Remember, we can only accept applications through the job advert page. So, make sure to submit your application there to ensure it gets into our hands!
How to prepare for a job interview at Cognisys
✨Know Your Cybersecurity Stuff
Make sure you brush up on the latest trends and challenges in cybersecurity. Understand the services Cognisys offers, like Penetration Testing and GRC Consulting, so you can speak confidently about how you can help clients navigate these areas.
✨Showcase Your Sales DNA
Since they’re looking for someone with a knack for sales, prepare examples from your past roles where you successfully identified growth opportunities or managed renewals. Be ready to discuss how you can drive expansion within existing accounts.
✨Build Rapport with Real Examples
During the interview, share specific instances where you’ve built strong client relationships or collaborated with cross-functional teams. This will demonstrate your ability to maintain trusted partnerships and ensure a positive client experience.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their approach to client engagement or how they handle evolving cybersecurity threats. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
