At a Glance
- Tasks: Provide top-notch IT support and lead technical delivery in a dynamic environment.
- Company: Join Cognisys, a leading Cyber Security company with a focus on innovation.
- Benefits: Enjoy competitive salary, professional development budget, and wellness resources.
- Other info: Flexible hybrid work model and opportunities for leadership progression.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: 3-5 years in IT support, strong macOS skills, and excellent communication.
The predicted salary is between 38000 - 40000 £ per year.
Location: Leeds (Hybrid: 2-3 days in the office)
Salary: £38,000–£40,000
We have an exciting opportunity for an experienced Senior IT Support Engineer to join us at a time of rapid growth at Cognisys. Cognisys is a leading Cyber Security company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world, covering over 30 different countries across the globe!
About the Role
We are seeking a Senior IT Support Engineer to become a key member of our IT function in Leeds. Acting as a key point of contact within the team, you will lead on day-to-day technical delivery and support our IT Lead in keeping operations running smoothly. This is a hands-on role with real scope to grow: as you develop, so will your responsibilities, making it well suited to someone looking to progress towards a leadership position. You will specialise in supporting our macOS environment and act as a key technical resource across the business.
Key Responsibilities
- Technical Support: Deliver high-quality 1st and 2nd line support to resolve software, hardware, and network issues, acting as a senior escalation point for the team.
- Operational Delivery: Help keep day-to-day IT operations running smoothly, supporting the IT Manager and helping coordinate workload across the team.
- System Analysis: Monitor IT infrastructure and macOS endpoints to identify inefficiencies and recommend performance improvements.
- Endpoint Management: Manage, deploy, and configure corporate devices, ensuring seamless user onboarding and offboarding.
- Security & Compliance: Help maintain organisation-wide security standards and align systems with best-practice frameworks.
- Documentation: Create clear technical documentation, user guides, and standard operating procedures for the IT knowledge base.
Requirements
- 3–5 years' proven experience in an IT support or IT engineering role.
- Strong background handling both 1st line (helpdesk) and 2nd line (desktop/network) technical issues.
- Solid hands-on experience troubleshooting and managing macOS environments.
- Ability to diagnose complex technical issues under pressure and find root-cause solutions.
- Excellent communication skills to explain technical issues clearly to non-technical colleagues.
- A proactive, ownership-minded approach, with the appetite to take on more responsibility over time.
Desirable Skills
- Experience using Mobile Device Management tools (e.g. Jamf, Kandji, Intune) to manage Apple devices.
- Cloud Productivity: Experience administering Google Workspace environments.
- Cybersecurity: Practical knowledge of Cyber Essentials or similar security certification frameworks.
What We Offer
- A dynamic and supportive work environment where customer care and innovation drive everything we do.
- A dedicated budget for your professional development.
- Access to an Employee Wellness Hub supported by Kara Connect for health and well-being resources.
- Frequent team social events and celebrations.
- 25 days per year plus 8 bank holidays and 1 day paid leave on your birthday.
- Refer a friend bonus scheme, up to £2,000.
Why Join Us?
At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact for our clients. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.
Legal Notice: We welcome applications from candidates from a range of diverse backgrounds and can make various reasonable adjustments to consider individual needs.
Senior IT Support Engineer (Leeds) employer: Cognisys Group
Cognisys is an exceptional employer, offering a dynamic and supportive work environment in Leeds where innovation and customer care are at the forefront of our operations. As a Senior IT Support Engineer, you will benefit from a dedicated professional development budget, access to wellness resources, and a collaborative culture that encourages growth and fresh ideas. With opportunities to work on impactful projects and a strong emphasis on team spirit, Cognisys is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer (Leeds)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cognisys Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cognisys Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cognisys Group!
✨Direct Apply to Cognisys Group
Let's not forget to apply directly through the Cognisys Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer (Leeds)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cognisys Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cognisys Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cognisys Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
