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- Tasks: Build strong client relationships and drive account growth in cybersecurity.
- Company: Join Cognisys, a leading cybersecurity firm with a collaborative culture.
- Benefits: Enjoy competitive salary, generous leave, health benefits, and professional development budget.
- Why this job: Make a real impact in cybersecurity while growing your skills in a supportive team.
- Qualifications: Sales experience and strong communication skills are a plus.
- Other info: Dynamic work environment with opportunities for innovation and career advancement.
The predicted salary is between 45000 - 45000 £ per year.
Location: Leeds (Hybrid) or UK (Remote)
Salary: up to £45K (DOE) + uncapped commission
Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Customer Success Manager to join our Customer Success team during this exciting period of innovation and expansion. Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best-known companies and operates across over 30 countries worldwide.
About the Role
We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business-facing role. While we look after existing business, that background helps ensure you’re confident guiding commercial conversations and spotting where we can add real value. Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve. This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.
As a Customer Success Manager, you will work closely with our existing clients to:
- Support renewals
- Identify growth opportunities
- Maintain trusted, long-term partnerships
This position offers an excellent opportunity to refine your client management, sales and cybersecurity skills, all while being part of a high-performing and supportive team, at the same time, contributing to Cognisys’ ongoing success.
What You’ll Do:
- Client Relationship & Stakeholder Management – Build and maintain trusted relationships across your portfolio, acting as the primary day-to-day contact and engaging key stakeholders to understand evolving business needs.
- Account Planning & Growth – Contribute to account strategies, align solutions with client objectives, and identify opportunities for upsell and cross-sell to drive expansion.
- Commercial Ownership & Renewals – Manage contract renewals and extensions end-to-end, ensuring retention and maximising revenue.
- Delivery Service Oversight – Partner with internal consultants and project managers to ensure consistent, high-quality delivery, tracking progress, and proactively managing risks or issues.
- CRM & Pipeline Management – Maintain accurate CRM records, track client interactions and opportunities, and provide visibility of account activity and pipeline.
- Client Engagement & Experience – Ensure a positive client experience through regular engagement, proactive communication, and insight-driven recommendations.
Requirements
- Account Growth & Opportunity Management – Drive retention and growth within existing accounts, identifying upsell and cross-sell opportunities, and managing opportunities from discovery through to proposal and close in collaboration with internal teams.
- Cross-Functional Collaboration – Work closely with Project Management and Technical Consultant teams to ensure smooth delivery and a consistently positive client experience.
- Proactive & Solutions-Focused – Respond to client needs and shifting priorities with reliability, initiative, and a practical, solution-oriented approach.
- Contract & Communication Management – Maintain accuracy and attention to detail in contracts, renewals, and client communications.
- Clear Communication Skills – Convey complex information clearly and effectively, both verbally and in writing, to clients and internal stakeholders.
If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.
What We Offer
- Annual Leave: 25 days per year, plus UK bank holidays.
- Additional Leave: 1 day of paid leave on your Birthday!
- Health & Wellbeing: Access to Westfield Health Care Cash Plan and our Employee Mental Health and Wellbeing platform.
- Professional Development: £2,000 annual training budget to support your continued learning and career growth.
- Share Scheme: Eligibility to participate in our EMI share scheme after 18 months of continuous service (subject to company discretion).
- A dynamic and supportive work environment where customer care and innovation drive everything we do.
- Refer a friend bonus scheme, up to £2,000!
Why Join Us?
At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You’ll have the opportunity to work on challenging projects that make a real impact on our clients. We’d love to hear from you if you want to challenge, lead and innovate! We’re not just about the work; we’re about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.
Applications
Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.group
Please note: We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email—please apply directly through the job advert page. We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.
NO RECRUITMENT AGENCIES, PLEASE
Customer Success Manager Account Management (EMEA) · Leeds HQ · employer: Cognisys Group
Contact Detail:
Cognisys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Account Management (EMEA) · Leeds HQ ·
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognisys on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role's requirements, especially around client relationship management and upselling.
✨Tip Number 3
Showcase your sales DNA! Be ready to discuss specific examples where you've successfully identified growth opportunities or managed renewals in previous roles. This will demonstrate your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Cognisys.
We think you need these skills to ace Customer Success Manager Account Management (EMEA) · Leeds HQ ·
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and how it aligns with our mission at Cognisys.
Showcase Your Sales DNA: We’re looking for someone with a knack for sales, so don’t shy away from sharing your past successes in driving growth and managing client relationships. Let us see that sales flair!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your skills and experiences, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Remember, we can only accept applications through the job advert page. So, make sure to submit your application there to ensure it gets into our hands!
How to prepare for a job interview at Cognisys Group
✨Know Your Cybersecurity Stuff
Make sure you brush up on the basics of cybersecurity, especially around penetration testing and GRC consulting. Being able to speak confidently about these topics will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Sales DNA
Prepare examples from your past experiences where you've successfully identified growth opportunities or managed client relationships. Highlighting your sales skills will be crucial since this role requires a knack for guiding commercial conversations.
✨Understand Their Clients
Research Cognisys' existing clients and their industries. Knowing who they work with and the challenges those clients face will help you demonstrate how you can add value and maintain trusted partnerships.
✨Practice Clear Communication
Since clear communication is key in this role, practice explaining complex concepts in simple terms. You might even want to do a mock interview with a friend to get comfortable conveying your thoughts clearly and effectively.