At a Glance
- Tasks: Build strong client relationships and drive growth in cybersecurity solutions.
- Company: Join Cognisys, a leading cybersecurity firm with a collaborative culture.
- Benefits: Enjoy competitive salary, professional development budget, and 25 days holiday plus your birthday off.
- Other info: Dynamic work environment with opportunities for innovation and career growth.
- Why this job: Make a real impact in cybersecurity while developing your skills in a supportive team.
- Qualifications: Sales experience and a proactive attitude are key to success.
The predicted salary is between 40000 - 45000 £ per year.
Location: Leeds (Hybrid) or UK (Remote)
Salary: up to £45K (DOE) + uncapped commission
Are you ready to make an impact in the fast‑paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Customer Success Manager to join our Customer Success team during this exciting period of innovation and expansion. Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward‑thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best‑known companies and operates across over 30 countries worldwide.
About the Role
We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business‑facing role. While we look after existing business, that background helps ensure you’re confident guiding commercial conversations and spotting where we can add real value. Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long‑term clients. By fostering strong relationships and helping clients navigate ever‑evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve. This is a fantastic opportunity for a motivated, customer‑focused professional to contribute to our mission of driving growth and ensuring client satisfaction.
As a Customer Success Manager, you will work closely with our existing clients to:
- Support renewals
- Identify growth opportunities
- Maintain trusted, long‑term partnerships
This position offers an excellent opportunity to refine your client management, sales and cybersecurity skills, all while being part of a high‑performing and supportive team, at the same time, contributing to Cognisys’ ongoing success.
What You’ll Do:
- Client Relationship & Stakeholder Management – Build and maintain trusted relationships across your portfolio, acting as the primary day‑to‑day contact and engaging key stakeholders to understand evolving business needs.
- Account Planning & Growth – Contribute to account strategies, align solutions with client objectives, and identify opportunities for upsell and cross‑sell to drive expansion.
- Commercial Ownership & Renewals – Manage contract renewals and extensions end‑to‑end, ensuring retention and maximising revenue.
- Delivery Service Oversight – Partner with internal consultants and project managers to ensure consistent, high‑quality delivery, tracking progress, and proactively managing risks or issues.
- CRM & Pipeline Management – Maintain accurate CRM records, track client interactions and opportunities, and provide visibility of account activity and pipeline.
- Client Engagement & Experience – Ensure a positive client experience through regular engagement, proactive communication, and insight‑driven recommendations.
Requirements
- Account Growth & Opportunity Management – Drive retention and growth within existing accounts, identifying upsell and cross‑sell opportunities, and managing opportunities from discovery through to proposal and close in collaboration with internal teams.
- Cross‑Functional Collaboration – Work closely with Project Management and Technical Consultant teams to ensure smooth delivery and a consistently positive client experience.
- Proactive & Solutions‑Focused – Respond to client needs and shifting priorities with reliability, initiative, and a practical, solution‑oriented approach.
- Contract & Communication Management – Maintain accuracy and attention to detail in contracts, renewals, and client communications.
- Clear Communication Skills – Convey complex information clearly and effectively, both verbally and in writing, to clients and internal stakeholders.
If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open‑minded and focus on ability and attitude above skills.
What We Offer
- A dynamic and supportive work environment where delivering high standards of service externally and internally drives everything we do.
- A dedicated budget for your professional development – £2,000 per annum.
- Access to an Employee Wellness Hub supported by Kara Connect for health and well‑being resources and a Westfield Health Cash Plan.
- 25 days holiday, plus your birthday day off.
- Refer a friend bonus scheme, up to £2,000!
Why Join Us?
At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You’ll have the opportunity to work on challenging projects that make a real impact on our clients. We’d love to hear from you if you want to challenge, lead and innovate! We're not just about the work; we're about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.
Applications
Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format. Please note: We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email—please apply directly through the job advert page. We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs. NO RECRUITMENT AGENCIES, PLEASE.
Customer Success Manager in Leeds employer: Cognisys Group
Cognisys Group is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With the flexibility of remote work options and a focus on building strong client relationships, employees are empowered to drive meaningful impact in the cybersecurity sector while enjoying a collaborative environment that fosters innovation and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role. We want to see you shine, so practice articulating your achievements!
✨Tip Number 3
Showcase your sales DNA! Be ready to discuss how you've identified growth opportunities in previous roles. We love candidates who can demonstrate their ability to drive account growth and client satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re a perfect fit!
We think you need these skills to ace Customer Success Manager in Leeds
Some tips for your application 🫡
Show Your Sales DNA:Make sure to highlight your sales experience in your application. We want to see how you've successfully navigated commercial conversations and identified growth opportunities in the past.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect how your skills align with our Customer Success Manager role. Mention specific experiences that demonstrate your ability to build trusted relationships and manage client needs.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and skills shine through without unnecessary fluff.
Apply Through Our Website:Remember, we can only accept applications through our job advert page. So, head over there and submit your application directly. We can't wait to see what you bring to the table!
How to prepare for a job interview at Cognisys Group
✨Know Your Cybersecurity Stuff
Make sure you brush up on the basics of cybersecurity, especially around penetration testing and GRC consulting. Being able to speak confidently about these topics will show that you're not just a people person but also understand the industry.
✨Showcase Your Sales DNA
Prepare examples from your past roles where you've successfully identified growth opportunities or upsold services. This will demonstrate your ability to drive account growth and retention, which is key for a Customer Success Manager.
✨Build Rapport with Your Interviewers
Remember, this role is all about relationships! Practice engaging with your interviewers as if they were clients. Ask insightful questions about their needs and challenges to show that you’re proactive and solutions-focused.
✨Familiarise Yourself with CRM Tools
Since you'll be managing client interactions and tracking opportunities, it’s a good idea to familiarise yourself with popular CRM systems. Mentioning your experience with these tools can set you apart and show that you're ready to hit the ground running.
