At a Glance
- Tasks: Support clients, identify growth opportunities, and maintain long-term partnerships in cybersecurity.
- Company: Cognisys, a leading cybersecurity firm with a focus on innovation and customer service.
- Benefits: Up to £45K salary, uncapped commission, hybrid or remote work options.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Join a dynamic team making a real impact in the fast-paced world of cybersecurity.
- Qualifications: Sales experience and a passion for client success are essential.
The predicted salary is between 40000 - 45000 £ per year.
Location: Leeds (Hybrid) or UK (Remote)
Salary: up to £45K (DOE) + uncapped commission
Are you ready to make an impact in the fast‑paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Customer Success Manager to join our Customer Success team during this exciting period of innovation and expansion. Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward‑thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best‑known companies and operates across over 30 countries worldwide.
About the Role
We’re looking for someone with sales DNA. Ideally, with previous experience as a business development rep or in a new business‑facing role. While we look after existing business, that background helps ensure you’re confident guiding commercial conversations and spotting where we can add real value. Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long‑term clients. By fostering strong relationships and helping clients navigate ever‑evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve. This is a fantastic opportunity for a motivated, customer‑focused professional to contribute to our mission of driving growth and ensuring client satisfaction.
As a Customer Success Manager, you will work closely with our existing clients to:
- Support renewals
- Identify growth opportunities
- Maintain trusted, long‑term partnerships
This position offers an excellent opportunity to refine your client management, sales and cybersecurity skills, all while being part of a high‑performing and supportive team, at the same time, contributing to Cognisys’ ongoing success.
What You’ll Do:
Client Relationship - we're about the people. Join a team where innovation is celebrated and your contributions are valued. We foster a collaborative environment where fresh ideas thrive and professional growth is encouraged.
Applications
Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.group
Please note: We’re always happy to help with questions, but to keep our process fair for everyone, we’re unable to accept applications via email—please apply directly through the job advert page. We welcome applications from candidates from diverse backgrounds and can make various reasonable adjustments to accommodate individual needs.
NO RECRUITMENT AGENCIES, PLEASE
Customer Success Manager employer: Cognisys Group
Cognisys is an exceptional employer, offering a dynamic work environment in the rapidly evolving field of cybersecurity. With a strong focus on employee growth and collaboration, our Leeds-based team thrives on innovation and values each member's contributions, providing ample opportunities for professional development. Enjoy the flexibility of hybrid or remote work while being part of a supportive culture that prioritises client success and fosters long-term partnerships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity field, especially those at Cognisys. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to customer success and think about how your experience aligns with their values. This will help you show them you're the perfect fit!
✨Tip Number 3
Showcase your sales DNA! Be ready to discuss specific examples of how you've driven growth or improved client relationships in past roles. This is your chance to shine and demonstrate your value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at Cognisys.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Sales DNA:Make sure to highlight your sales experience in your application. We want to see how you've successfully navigated commercial conversations and added value in previous roles. This will help us understand your fit for the Customer Success Manager position.
Tailor Your Application:Don’t just send a generic CV and cover letter! Take the time to tailor your application to our job description. Mention specific skills and experiences that align with what we’re looking for, especially around client relationships and cybersecurity.
Be Authentic:We love genuine personalities! Let your true self shine through in your application. Share your passion for customer success and how you can contribute to our mission at Cognisys. Authenticity goes a long way in making a great impression.
Apply Through Our Website:Remember, we can only accept applications through our job advert page. So, make sure to apply directly on our website. It keeps things fair and organised for everyone, and we can't wait to see what you bring to the table!
How to prepare for a job interview at Cognisys Group
✨Know Your Cybersecurity Stuff
Make sure you brush up on the basics of cybersecurity, especially around penetration testing and GRC consulting. Being able to speak confidently about these topics will show that you're not just a people person but also someone who understands the industry.
✨Showcase Your Sales DNA
Prepare examples from your past roles where you've successfully guided commercial conversations or identified growth opportunities. This will demonstrate your ability to add value and support renewals, which is crucial for a Customer Success Manager.
✨Build Rapport with the Interviewers
Remember, it's all about relationships! Practice active listening and engage with your interviewers. Ask them about their experiences at Cognisys and share your thoughts on how you can contribute to fostering strong client partnerships.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult client or identifying a growth opportunity. Think through your approach beforehand so you can respond with confidence and clarity during the interview.
