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- Tasks: Build strong client relationships and provide tailored cybersecurity solutions.
- Company: Cognisys is a leading cybersecurity firm known for innovation and customer service.
- Benefits: Enjoy professional development, wellness resources, and a supportive work environment.
- Why this job: Make a real impact in cybersecurity while growing your skills in a collaborative team.
- Qualifications: 3-5 years in account management, ideally in cybersecurity or SaaS.
- Other info: Open to diverse backgrounds; focus on ability and attitude over strict qualifications.
The predicted salary is between 28800 - 48000 £ per year.
Location: Leeds (office-based - 4 days a week)
Salary: up to £40K (DOE)
Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Account Manager to join our Client Care team during this exciting period of innovation and expansion. Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We pride ourselves on our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team works with some of the best-known companies in the world and covers over 30 countries worldwide!
About the Role
Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve. This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.
As a Client Care Specialist (Account Manager), you’ll work closely with our valued clients to help them access and optimise our cutting-edge cybersecurity solutions. Your role will be pivotal in maintaining strong client relationships, identifying opportunities for growth, and ensuring seamless service. This position offers the chance to enhance your sales, client management, and cybersecurity skills while contributing to Cognisys’ ongoing success.
Key Responsibilities
- Build and maintain strong relationships with existing clients.
- Identify upselling and cross-selling opportunities to enhance clients’ cybersecurity frameworks.
- Provide tailored product information, demonstrations, and solutions to meet client needs.
- Assist with contract renewals, ensuring a smooth and efficient process.
- Act as a bridge between clients and internal teams to address inquiries and provide post-sale support.
- Track client interactions and sales opportunities using CRM tools.
Requirements
- 3-5 years of account management experience, ideally selling cybersecurity / SaaS solutions.
- Proven track record of successfully hitting sales targets.
- Customer-centric mindset - A commitment to providing excellent service and understanding client needs.
- Sales Acumen - Ability to identify and act on upsell and cross-sell opportunities.
- Communication Skills - Clear and effective written and verbal communication, with the ability to explain complex information.
- Problem-solving - An analytical mindset to address client challenges and recommend solutions.
- Attention to Detail - Accuracy is crucial in managing contracts, renewals, and client interactions.
- Teamwork - Collaborate effectively with internal teams while independently managing client relationships.
If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.
What We Offer
- A dynamic and supportive work environment where customer care and innovation drive everything we do.
- A dedicated budget for your professional development and training in cybersecurity and sales.
- EMI Employee Share Schemes, providing the opportunity to share in the success of the company.
- Access to an Employee Wellness Hub supported by Kara Connect for health and well-being resources.
- Frequent team social events and celebrations.
- 22 days holiday rising to 25, plus a birthday holiday.
- Referral bonus scheme up to £2,000!
Why Join Us?
At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You’ll have the opportunity to work on challenging projects that make a real impact on our clients. If you are driven by a desire to protect and innovate, we’d love to hear from you! We’re not just about the work; we’re about our people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.
Applications
Please feel free to reach out to Dom, our Head of Talent Acquisition if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.co.uk. We welcome applications from candidates from diverse backgrounds and can make reasonable adjustments to accommodate individual needs.
NO RECRUITMENT AGENCIES, PLEASE.
Account Manager employer: Cognisys Group
Contact Detail:
Cognisys Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the cybersecurity landscape, especially in areas like penetration testing and GRC consulting. Understanding these concepts will help you engage more effectively with potential clients and demonstrate your expertise during conversations.
✨Tip Number 2
Network with professionals in the cybersecurity field, particularly those who work in account management roles. Attend industry events or webinars to build connections and gain insights into what makes a successful Account Manager in this sector.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight any instances where you've identified upselling or cross-selling opportunities, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Research Cognisys and their approach to client care. Understanding their values and mission will allow you to tailor your discussions and show how your personal ethos aligns with theirs, making you a more attractive candidate.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly in cybersecurity or SaaS solutions. Use specific examples of how you've successfully managed client relationships and met sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Cognisys and explain why you're a great fit. Mention your customer-centric mindset and provide examples of how you've identified upselling opportunities in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure that your application reflects clear and effective writing. Avoid jargon and keep your language straightforward to demonstrate your ability to explain complex information simply.
Highlight Problem-Solving Abilities: Include examples in your application that showcase your analytical mindset and problem-solving skills. Describe situations where you successfully addressed client challenges and recommended effective solutions.
How to prepare for a job interview at Cognisys Group
✨Research Cognisys
Before your interview, take some time to learn about Cognisys and its role in the cybersecurity industry. Understand their services, such as Penetration Testing and GRC Consulting, and be prepared to discuss how your experience aligns with their mission.
✨Showcase Your Sales Acumen
Be ready to provide specific examples of how you've successfully identified upselling and cross-selling opportunities in your previous roles. Highlight your achievements in hitting sales targets and how you can bring that success to Cognisys.
✨Demonstrate Client-Centric Mindset
Cognisys values a customer-centric approach, so be prepared to discuss how you've built and maintained strong client relationships in the past. Share stories that illustrate your commitment to understanding and meeting client needs.
✨Prepare for Problem-Solving Scenarios
Expect to encounter questions that assess your problem-solving skills. Think of challenges you've faced in account management and how you resolved them. This will show your analytical mindset and ability to recommend effective solutions.
