Overview
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision‑makers faster and close more deals. Our contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
Work Model
Hybrid: This is a hybrid role requiring you to work from our London office 3 days per week with flexibility to work remotely on other days.
Responsibilities
- Own Customer Relationships – Manage a portfolio of SMB customers across onboarding, retention, renewal, and expansion.
- Lead Commercial Onboarding – Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time‑to‑value.
- Drive Adoption & Value – Run structured, outcome‑led customer conversations that demonstrate ongoing impact and ROI.
- Manage Renewals Proactively – Own renewals end‑to‑end, identifying and mitigating risk early and positioning renewal as a non‑event.
- Identify Expansion Opportunities – Spot and execute growth opportunities based on demonstrated value and clear business outcomes.
- Lead Commercial Negotiations – Own pricing, contracting and negotiations.
- Deliver Demos & Value Storytelling – Tailor product demonstrations and messaging to customer use‑cases and business priorities.
- Maintain Forecast Accuracy – Keep Salesforce forecasts, pipelines and account data accurate and up to date.
- Collaborate Cross‑Functionally – Work closely with Sales, Customer Success and Enablement to deliver consistent, high‑quality outcomes.
Qualifications
- Revenue Ownership & Performance – Proven experience meeting or exceeding revenue targets.
- Account Management Experience – Background managing an existing book of business.
- Strong Commercial Acumen – Confidence in renewals, expansion strategy, prioritisation, and negotiation.
- Customer‑Centric Mindset – Value‑led approach with a focus on long‑term partnerships and outcomes.
- Operational Rigour – Highly organised, disciplined, proactive with strong follow‑through.
- Stakeholder Management – Comfortable influencing and aligning multiple stakeholders at different levels.
