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For Companies At a Glance
- Tasks: Collaborate with Account Managers to design tailored solutions for customers.
- Company: Cognism, a leading provider of European B2B data and sales intelligence.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses thrive with innovative solutions.
- Qualifications: 2+ years in customer-facing SaaS roles and fluent in French and English.
- Other info: Join a diverse community that values collaboration and celebrates success.
The predicted salary is between 50000 - 60000 £ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
This is a hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a French Speaking Solutions Specialist within Customer Success, you will act as a strategic solution partner to Account Managers. When complex, multi-layered, or high-growth use cases are identified, you will lead the discovery, design, and shaping of tailored Cognism solutions that align to the Customer Decision Cycle and Joint Business Plan. You will own the solution strategy within your engagements - ensuring customers’ strategic objectives, operating constraints, and GTM ambitions are translated into practical, scalable workflows within Cognism. This role is pivotal in reducing downstream friction, strengthening long-term adoption, protecting revenue, and positioning Cognism as a strategic GTM partner in a high-growth SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Partner with Account Managers - Collaborate closely with AMs to understand account strategy, commercial priorities, growth plans, and risk signals, translating these into structured solution design engagements.
- Lead Strategic Discovery - Facilitate consultative sessions with champions and decision-makers to uncover ICP definitions, territory models, segmentation strategy, data requirements, and workflow challenges.
- Design Workflow-Based Solutions - Translate GTM strategy into practical Cognism configurations, use cases, targeting frameworks, and scalable prospecting workflows aligned to commercial KPIs.
- Shape the Right Solution Early - Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront to prevent misalignment or underutilisation.
- Accelerate Strategic Time-to-Value - Help customers operationalise Cognism in a way that delivers measurable impact quickly while remaining scalable as they grow.
- Mitigate Commercial & Adoption Risk - Step in where solution misalignment, workflow confusion, or strategic drift is impacting engagement or expansion potential.
- Support Expansion & Growth Conversations - Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan and unlock incremental value.
- Feed Insights Back to the Business - Surface recurring strategic use cases, product gaps, workflow challenges, and GTM trends to Product, Sales, and Revenue teams to strengthen our overall customer strategy.
OUR EXPECTATIONS
- Proven SaaS Customer-Facing Experience - Minimum 2 years in technical but customer facing roles such as Sales Engineering, Strategic Customer Success, or similar consultative SaaS roles supporting complex post-sale environments.
- Strong GTM & Revenue Acumen - Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, revenue operations, and how tooling supports commercial performance.
- Strategic & Structured Thinker - Able to diagnose complex customer environments quickly, simplify ambiguity, and design clear, actionable solution frameworks.
- Executive Credibility - Confident facilitating discovery and presenting recommendations to senior stakeholders and decision-makers.
- Commercially Minded - Understands how solution alignment protects revenue, reduces churn risk, and creates expansion opportunities.
- Collaborative Partner - Comfortable operating in a pod-style or specialist overlay model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable shaping new processes in a fast-moving organisation.
- Fluent in French & English - Outstanding verbal and written communication skills in both languages.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s What We Stand For
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Customer Success, Solutions Specialist - French Speaking in Slough employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success, Solutions Specialist - French Speaking in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Cognism's products inside out. Dive into their platform, explore case studies, and think about how you can contribute to their customer success strategy. Show them you’re not just another candidate!
✨Tip Number 3
Practice your French! Since this role requires fluency, brush up on your language skills, especially in a business context. You might even want to prepare some key phrases related to customer success and SaaS solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cognism team!
We think you need these skills to ace Customer Success, Solutions Specialist - French Speaking in Slough
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience in SaaS and customer-facing roles. We want to see how your background aligns with the responsibilities of a Solutions Specialist, so don’t hold back!
Tailor Your Application: Take the time to customise your application for this role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you can contribute to our team.
Be Authentic: Let your personality shine through! We value authenticity and want to get to know the real you. Share your passion for customer success and how you can make an impact at Cognism.
Apply Through Our Website: Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cognism
✨Know Your Stuff
Before the interview, dive deep into Cognism's platform and understand how it helps businesses with B2B data and sales intelligence. Familiarise yourself with their solutions and think about how your experience aligns with their needs.
✨Speak Their Language
Since this role requires fluency in both French and English, practice discussing your past experiences and solutions in both languages. This will not only showcase your language skills but also demonstrate your ability to communicate effectively with diverse stakeholders.
✨Showcase Your Strategic Thinking
Prepare examples of how you've diagnosed complex customer environments and designed actionable solutions in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, especially in a SaaS context.
✨Collaborate and Connect
Highlight your experience working closely with Account Managers or cross-functional teams. Share stories that illustrate your collaborative approach and how you’ve contributed to successful outcomes in a team setting.