At a Glance
- Tasks: Manage and improve the Deal Desk process, ensuring smooth deal approvals.
- Company: Join Cognism, a leading B2B data provider with a vibrant culture.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Other info: Dynamic team environment with a focus on innovation and efficiency.
- Why this job: Be at the heart of strategic deals and make a real impact.
- Qualifications: Experience in Deal Desk or related roles, strong analytical skills required.
The predicted salary is between 60750 - 74250 £ per year.
Cognism is the leading provider of European B2B data and sales intelligence.
Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals.
Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
About the Role
We are looking for a Senior Deal Desk Analyst to own the day-to-day operation, governance and continuous improvement of our Deal Desk process.
Sitting within Revenue Operations, this role will act as the operational centre of our commercial approval process, ensuring non-standard deals move efficiently through the appropriate Commercial, Finance and Legal approval routes while maintaining strong governance, visibility and auditability.
The role will work closely with Sales, Finance, Legal and senior GTM leadership, coordinating executive review of our largest and most complex transactions, and being a consistent source of support for the wider GTM Organisation.
- What You'll Own
- Deal Desk Operations
- Own the day-to-day operation of the Deal Desk process within Revenue Operations
- Monitor the Deal Desk and CPQ approval queues, ensuring requests progress within agreed SLAs
- Identify stalled, incorrectly routed or incomplete approval requests and coordinate resolution with the appropriate teams
- Support Sales and Sales Managers in understanding approval requirements and navigating non-standard deal structures
- Triage Deal Desk questions and determine the appropriate process or functional owner where additional support is required
- Complex & Strategic Deals
- Coordinate the review of key, strategic deals that fall outside the scope of our pre-determined allowances
- Ensure key senior stakeholders have the appropriate commercial, financial and contractual context required to assess exceptions
- Where executive decisionmakers disagree, coordinate the appropriate live Deal Desk discussion and ensure a clear decision and next step is captured
- Engage Security, Compliance or other specialist teams where additional review is required
- Governance & Controls
- Ensure deals follow the agreed Deal Desk Charter, commercial policies and approval authority matrix
- Maintain a complete and auditable record of approval requests, decisions and exceptions
- Identify instances where deals have bypassed, incorrectly followed or exposed gaps in the agreed process
- Partner with Sales, Finance and Legal to strengthen controls where recurring issues are identified
- Ensure approval requirements remain clear, practical and scalable as the business evolves
- Reporting & Insights
- Own Deal Desk operational reporting, ensuring that we are consistently identifying trends and surfacing recurring issues or commercial patterns to Revenue Operations and GTM leadership
- Translate Deal Desk activity into actionable recommendations for pricing, packaging, contracting and commercial policy
- Support leadership with analysis of deal quality and commercial behaviour
- Process & Systems Improvement
- Partner with Revenue Operations to continuously improve CPQ approval rules, workflows and automation
- Support testing and implementation of changes to CPQ and related Quote-to-Cash processes
- Maintain Deal Desk documentation, guidance and enablement materials
- Support rollout and adoption of changes to commercial policy and approval processes
What We're Looking For
- Experience in Deal Desk, Revenue Operations, Sales Operations, Commercial Operations or a related role within a B2B Saa S environment
- Strong understanding of the Quote-to-Cash lifecycle and commercial approval processes
- Experience working with Salesforce and CPQ tooling
- Comfortable working with pricing, discounting, ARR, contract terms and commercial structures
- Strong analytical skills and ability to identify patterns across deal and approval data
- Excellent operational judgement and ability to distinguish between a process issue, commercial decision, financial issue and legal issue
- Strong stakeholder management skills, including confidence working with senior Sales, Finance, Legal and executive stakeholders
- Highly organised and able to coordinate complex, time-sensitive deals without becoming a bottleneck
- Strong attention to detail and understanding of the importance of governance and auditability
- Process-improvement mindset, with a preference for automation and scalable systems over manual intervention
- What Success Looks Like
Success in this role means Deal Desk is fast, predictable and well governed without creating unnecessary friction for Sales.
We would expect to see
- Standard Deal Desk approvals completed within the agreed SLA;
- Deal Desk Exception reviews initiated and progressed within SLA;
- Strong adherence to the agreed approval authority matrix;
- Clear and complete audit trails for non-standard deals;
- Fewer deals requiring post-close correction due to commercial structuring issues;
- Improved visibility of discounting, concessions and commercial exceptions;
- Fewer manual approval interventions as CPQ automation improves; and
- Actionable insights from Deal Desk activity feeding back into commercial policy and process.
- WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence.
Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals.
Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
About the Role
We are looking for a Senior Deal Desk Analyst to own the day-to-day operation, governance and continuous improvement of our Deal Desk process.
Sitting within Revenue Operations, this role will act as the operational centre of our commercial approval process, ensuring non-standard deals move efficiently through the appropriate Commercial, Finance and Legal approval routes while maintaining strong governance, visibility and auditability.
The role will work closely with Sales, Finance, Legal and senior GTM leadership, coordinating executive review of our largest and most complex transactions, and being a consistent source of support for the wider GTM Organisation.
- What You'll Own
- Deal Desk Operations
- Own the day-to-day operation of the Deal Desk process within Revenue Operations
- Monitor the Deal Desk and CPQ approval queues, ensuring requests progress within agreed SLAs
- Identify stalled, incorrectly routed or incomplete approval requests and coordinate resolution with the appropriate teams
- Support Sales and Sales Managers in understanding approval requirements and navigating non-standard deal structures
- Triage Deal Desk questions and determine the appropriate process or functional owner where additional support is required
- Complex & Strategic Deals
- Coordinate the review of key, strategic deals that fall outside the scope of our pre-determined allowances
- Ensure key senior stakeholders have the appropriate commercial, financial and contractual context required to assess exceptions
- Where executive decisionmakers disagree, coordinate the appropriate live Deal Desk discussion and ensure a clear decision and next step is captured
- Engage Security, Compliance or other specialist teams where additional review is required
- Governance & Controls
- Ensure deals follow the agreed Deal Desk Charter, commercial policies and approval authority matrix
- Maintain a complete and auditable record of approval requests, decisions and exceptions
- Identify instances where deals have bypassed, incorrectly followed or exposed gaps in the agreed process
- Partner with Sales, Finance and Legal to strengthen controls where recurring issues are identified
- Ensure approval requirements remain clear, practical and scalable as the business evolves
- Reporting & Insights
- Own Deal Desk operational reporting, ensuring that we are consistently identifying trends and surfacing recurring issues or commercial patterns to Revenue Operations and GTM leadership
- Translate Deal Desk activity into actionable recommendations for pricing, packaging, contracting and commercial policy
- Support leadership with analysis of deal quality and commercial behaviour
- Process & Systems Improvement
- Partner with Revenue
- #J-18808-Ljbffr
Senior Deal Desk Analyst employer: Cognism
Cognism is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SMB sector. With a strong focus on employee growth and development, team members are encouraged to take ownership of their roles while benefiting from comprehensive onboarding and continuous support. Located in a fast-paced environment, Cognism offers unique opportunities for career advancement and the chance to work alongside industry leaders, making it an ideal place for motivated individuals seeking meaningful and rewarding employment.
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We think this is how you could land Senior Deal Desk Analyst
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We think you need these skills to ace Senior Deal Desk Analyst
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Cognism, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Cognism
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Cognism’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
