At a Glance
- Tasks: Manage customer relationships and drive growth through onboarding, renewals, and expansion.
- Company: Cognism, a leading provider of B2B data and sales intelligence.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Other info: Join a diverse community that values collaboration and celebrates success.
- Why this job: Make a real impact in a dynamic environment while building strong customer partnerships.
- Qualifications: Experience in account management and a customer-centric mindset.
The predicted salary is between 40000 - 50000 € per year.
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Mid Market Account Manager at Cognism, you will own and grow a portfolio of customers across the full customer lifecycle. From leading commercial onboarding and driving early time-to-value, through to renewals and expansion, you will act as a trusted advisor to your customers. You’ll work closely with senior stakeholders, align on measurable outcomes, and guide customers from onboarding through renewal and growth. This role requires strong commercial ownership, customer leadership, as well as the ability to operate confidently in a fast-moving, outcome-driven environment.
YOUR CHALLENGES & OPPORTUNITIES
- Own Customer Relationships - Manage a portfolio of Mid Market customers across onboarding, retention, renewal, and expansion.
- Lead Commercial Onboarding - Align stakeholders on goals, success metrics, and early value to ensure strong adoption and fast time-to-value.
- Drive Adoption & Value - Run structured, outcome-led customer conversations that demonstrate ongoing impact and ROI.
- Manage Renewals Proactively - Own renewals end-to-end, identifying and mitigating risk early and positioning renewal as a non-event.
- Identify Expansion Opportunities - Spot and execute growth opportunities based on demonstrated value and clear business outcomes.
- Lead Commercial Negotiations - Own pricing, contracting, and negotiations.
- Deliver Demos & Value Storytelling - Tailor product demonstrations and messaging to customer use cases and business priorities.
- Maintain Forecast Accuracy - Keep Salesforce forecasts, pipelines, and account data accurate and up to date.
- Collaborate Cross-Functionally - Work closely with Sales, Customer Success, and Enablement to deliver consistent, high-quality outcomes.
OUR EXPECTATIONS
- Revenue Ownership & Performance - Proven experience meeting or exceeding revenue targets.
- Account Management Experience - Background managing an existing book of business.
- Strong Commercial Acumen – Confidence in renewals, expansion strategy, prioritisation, and negotiation.
- Customer-Centric Mindset – Value-led approach with a focus on long-term partnerships and outcomes.
- Operational Rigour – Highly organised, disciplined, and proactive with strong follow-through.
- Stakeholder Management – Comfortable influencing and aligning multiple stakeholders at different levels.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for:
- 🤝 We Own the Outcome Together.
- 🤓 We Deeply Understand our Customers.
- 🏆 We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Mid Market Account Manager in London employer: Cognism
Cognism is an exceptional employer that prioritises a supportive and inclusive work culture, where employees are empowered to make a meaningful impact. With a hybrid work model based in London, team members enjoy flexibility while collaborating with diverse colleagues who inspire and challenge each other. The company offers ample opportunities for professional growth, ensuring that every employee feels valued and has the resources to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Mid Market Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Cognism's values and how they align with your own. Be ready to share examples of how you've owned outcomes and driven customer success in your previous roles.
✨Tip Number 3
Showcase your commercial acumen during interviews. Discuss specific strategies you've used to manage renewals and identify expansion opportunities, as this will resonate well with the role's requirements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Cognism team.
We think you need these skills to ace Mid Market Account Manager in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Mid Market Account Manager role. Highlight your relevant experience and skills that align with our expectations. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your achievements and how they relate to the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Cognism and what we stand for.
How to prepare for a job interview at Cognism
✨Know Your Numbers
As a Mid Market Account Manager, you'll need to demonstrate your ability to meet or exceed revenue targets. Before the interview, brush up on your past performance metrics and be ready to discuss specific examples of how you achieved your goals.
✨Understand the Customer Journey
Familiarise yourself with the full customer lifecycle, from onboarding to renewal. Be prepared to share how you've successfully managed customer relationships in the past and how you can apply that experience to help Cognism's clients achieve their goals.
✨Showcase Your Commercial Acumen
Cognism values strong commercial ownership and negotiation skills. Think of instances where you've led negotiations or identified expansion opportunities. Highlight your strategic thinking and how it has positively impacted your previous employers.
✨Align with Their Values
Cognism places a strong emphasis on teamwork and understanding customers. During the interview, reflect on how your personal values align with theirs. Share examples of how you've collaborated with cross-functional teams and prioritised customer needs in your previous roles.
