At a Glance
- Tasks: Lead and develop a high-performance team of Account Managers to drive customer success.
- Company: Cognism, a leading provider of B2B data and sales intelligence in Europe.
- Benefits: Inclusive culture, impactful work, and opportunities for personal and professional growth.
- Other info: Join a diverse community that values collaboration and continuous improvement.
- Why this job: Make a real impact by driving retention and expansion for ambitious businesses.
- Qualifications: Proven leadership in SaaS, strong commercial acumen, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
As a Manager, Account Management, you will lead and develop a team of Account Managers who hold full ownership of their customer portfolios - spanning renewal, expansion, risk management, and long-term growth strategy. This role is pivotal in driving retention and expansion across our international account base, ensuring customers realise measurable ROI while delivering sustainable recurring revenue growth. You will combine strategic oversight with hands-on commercial leadership, acting as a senior escalation point for complex negotiations and high-value engagements in a high-growth SaaS environment.
Your Challenges & Opportunities
- Lead a High-Performance Team - Coach, mentor, and performance-manage a team of Account Managers, setting clear expectations around full account ownership, commercial accountability, and customer impact.
- Own Retention & Expansion Strategy - Drive renewal excellence, proactive risk mitigation, and structured expansion planning across the account base. Support your team in identifying cross-sell and upsell opportunities that align to customer outcomes.
- Strengthen Commercial Discipline - Deliver accurate forecasting, maintain strong CRM hygiene (Salesforce and broader SaaS tech stack), and ensure robust account planning frameworks are consistently executed.
- Act as Senior Commercial Escalation - Partner directly with customers at C-level and VP-level to support complex negotiations, resolve challenging situations, and reinforce long-term strategic partnerships.
- Drive Operational Excellence - Spearhead process improvements, resource planning, and efficiency initiatives that enable scalability and performance consistency.
- Champion Customer Value & ROI - Ensure every account strategy clearly links product usage to measurable business impact, strengthening retention and long-term growth.
- Enhance Cross-Functional Collaboration - Work closely with Sales, Product, RevOps, Marketing, and Customer Success specialists (e.g., Training) to create a seamless customer journey and maximise commercial outcomes.
- Build a Culture of Continuous Improvement - Inspire accountability, resilience, and development within the team, raising the bar on performance, professionalism, and customer experience.
Our Expectations
- Proven Leadership Experience - Demonstrable experience successfully leading and developing Account Managers or similar post-sale commercial roles within a SaaS environment.
- Strong SaaS & Recurring Revenue Expertise - Deep understanding of retention, expansion, and value drivers in subscription-based business models. Experience in a B2B scale-up environment is advantageous.
- Commercially Astute & Strategic - Comfortable balancing strategic planning with tactical execution to deliver against company growth objectives.
- Executive Presence & Gravitas - Confident communicator able to influence and engage C-level and VP stakeholders with credibility and clarity.
- Analytical & Structured - Highly organised with strong forecasting, planning, and data-driven decision-making capabilities.
- Collaborative Leader - Skilled in persuasion, negotiation, and cross-functional partnership to drive customer and commercial outcomes.
- Resilient & Adaptable - Thrives in a fast-paced, high-growth environment with a proactive, solutions-oriented mindset.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for:
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Manager, Account Management in London employer: Cognism
Cognism is an exceptional employer that prioritises the growth and development of its employees within a vibrant and inclusive work culture. As a Manager in Account Management, you will lead a high-performance team in a dynamic SaaS environment, benefiting from comprehensive training, mentorship opportunities, and a strong emphasis on collaboration across departments. With a commitment to celebrating impact and fostering diversity, Cognism offers a rewarding career path where your contributions directly influence customer success and company growth.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Account Management in London
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Cognism.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Cognism.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Manager, Account Management in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Cognism.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Cognism. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Cognism
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Cognism, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Cognism, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Cognism could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Cognism as they’re likely seeking a candidate who can enhance their workplace culture.
