Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead training sessions and empower customers to maximise their use of Cognism's platform.
- Company: Join Cognism, a leading B2B data provider with a vibrant, inclusive culture.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse community that values collaboration and celebrates success.
- Why this job: Make a real impact by helping businesses succeed with innovative training strategies.
- Qualifications: Experience in SaaS enablement or customer success, fluent in French and English.
The predicted salary is between 40000 - 50000 £ per year.
WHO ARE WE
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
Hybrid: This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Training Specialist within Customer Success, you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes. You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations. This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
- Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
- Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
- Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
- Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
- Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
- Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
- Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.
OUR EXPECTATIONS
- Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
- Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
- Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
- Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
- Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
- Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.
- Fluent in French & English - Outstanding verbal and written communication skills in both languages.
WHY COGNISM
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for:
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply!
Customer Success: Training Specialist (French Speaking) in London employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success: Training Specialist (French Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Cognism's values and how they align with your own. Be ready to share examples of how you've owned outcomes and celebrated impact in your previous roles.
✨Tip Number 3
Show off your training skills! Think of creative ways to demonstrate your ability to engage and empower others during the interview. Maybe even prepare a mini training session to showcase your style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Cognism family!
We think you need these skills to ace Customer Success: Training Specialist (French Speaking) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Specialist role. Highlight your experience in SaaS enablement and customer success, and show us how you can drive measurable outcomes for our customers.
Showcase Your Communication Skills: Since this role requires fluency in both French and English, be sure to demonstrate your language skills clearly in your application. Use engaging language and structure your writing well to reflect your ability to communicate effectively.
Highlight Relevant Experience: We want to see your proven track record in onboarding, training, or customer-facing roles. Share specific examples of how you've successfully supported post-sale adoption and driven retention in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cognism
✨Know Your Stuff
Make sure you understand Cognism's platform and how it helps businesses. Familiarise yourself with their training strategies and customer success metrics. This will show that you're not just interested in the role, but also in how you can contribute to their mission.
✨Showcase Your Facilitation Skills
Prepare to demonstrate your ability to engage and influence stakeholders. Think of examples from your past experiences where you successfully led training sessions or workshops. Being able to communicate effectively in both French and English will be a big plus!
✨Understand the Customer Journey
Dive deep into the concept of customer adoption and retention. Be ready to discuss how you would identify training needs and design interventions that align with customer goals. Showing that you can connect product usage to measurable outcomes will impress the interviewers.
✨Be Ready to Collaborate
Cognism values teamwork, so think about how you've worked alongside Account Managers or cross-functional teams in the past. Prepare to share examples of how you’ve contributed to a collaborative environment and how you can bring that spirit to their team.