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- Tasks: Lead impactful training sessions to empower customers and enhance their experience with our platform.
- Company: Cognism, a leading provider of B2B data and sales intelligence in Europe.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses succeed with innovative training strategies.
- Qualifications: 2+ years in SaaS enablement or customer success, fluent in German and English.
- Other info: Join a diverse community that values collaboration and celebrates every contribution.
The predicted salary is between 36000 - 60000 £ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism's contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
OUR WORK MODEL
This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
YOUR ROLE
As a Training Specialist within Customer Success, you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes. You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations. This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.
YOUR CHALLENGES & OPPORTUNITIES
- Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
- Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
- Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
- Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
- Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
- Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
- Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
- Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.
OUR EXPECTATIONS
- Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
- Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
- Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
- Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
- Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
- Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.
- Fluent in German & English - Outstanding verbal and written communication skills in both languages.
WHY COGNISM
At Cognism, we're not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot. Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work. Here’s what we stand for: We Own the Outcome Together. We Deeply Understand our Customers. We Celebrate Impact Wherever It Comes From. At Cognism, we are committed to fostering an inclusive, diverse, and supportive workplace. We welcome applications from individuals typically underrepresented in tech, so if this role excites you but you’re unsure if you meet every requirement, we encourage you to apply.
Customer Success: Training Specialist in London employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success: Training Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Cognism's products inside out. Think about how your training strategies can directly impact customer success and be ready to share specific examples from your past experience.
✨Tip Number 3
Showcase your adaptability! In a fast-paced environment like Cognism, being resourceful is key. Share stories that highlight your ability to pivot and thrive in changing situations during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our community.
We think you need these skills to ace Customer Success: Training Specialist in London
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through! Share specific examples of how you've helped customers achieve their goals in previous roles. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in SaaS enablement or customer success. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements and how they relate to our expectations.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate candidates who can communicate effectively, as this is key in the role of a Training Specialist.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Cognism
✨Know Your Stuff
Before the interview, dive deep into Cognism's platform and understand how it helps businesses. Familiarise yourself with their training strategies and customer success metrics. This will show that you’re genuinely interested and ready to contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully enabled customers or facilitated training sessions. Highlight how your actions led to measurable outcomes, as this aligns perfectly with the role's focus on driving customer adoption and success.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage in a conversation. Ask insightful questions about their current challenges in customer success and how they measure training effectiveness. This demonstrates your collaborative mindset and strategic thinking.
✨Emphasise Adaptability
Cognism operates in a fast-paced environment, so be ready to discuss how you've adapted to change in previous roles. Share examples of how you’ve managed multiple engagements or pivoted your approach based on customer feedback to ensure success.