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For Companies At a Glance
- Tasks: Collaborate with Account Managers to design tailored solutions for customers.
- Company: Cognism, a leading provider of European B2B data and sales intelligence.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses succeed with innovative solutions.
- Qualifications: 2+ years in customer-facing SaaS roles and fluent in French and English.
- Other info: Join a diverse community that values collaboration and celebrates success.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision‑makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
Our Work Model
This is a hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.
Your Role
As a French Speaking Solutions Specialist within Customer Success, you will act as a strategic solution partner to Account Managers. When complex, multi‑layered, or high‑growth use cases are identified, you will lead the discovery, design, and shaping of tailored Cognism solutions that align to the Customer Decision Cycle and Joint Business Plan. You will own the solution strategy within your engagements — ensuring customers’ strategic objectives, operating constraints, and GTM ambitions are translated into practical, scalable workflows within Cognism. This role is pivotal in reducing downstream friction, strengthening long‑term adoption, protecting revenue, and positioning Cognism as a strategic GTM partner in a high‑growth SaaS environment.
Your Challenges & Opportunities
- Partner with Account Managers — Collaborate closely with AMs to understand account strategy, commercial priorities, growth plans, and risk signals, translating these into structured solution design engagements.
- Lead Strategic Discovery — Facilitate consultative sessions with champions and decision‑makers to uncover ICP definitions, territory models, segmentation strategy, data requirements, and workflow challenges.
- Design Workflow‑Based Solutions — Translate GTM strategy into practical Cognism configurations, use cases, targeting frameworks, and scalable prospecting workflows aligned to commercial KPIs.
- Shape the Right Solution Early — Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront to prevent misalignment or under‑utilisation.
- Accelerate Strategic Time‑to‑Value — Help customers operationalise Cognism in a way that delivers measurable impact quickly while remaining scalable as they grow.
- Mitigate Commercial & Adoption Risk — Step in where solution misalignment, workflow confusion, or strategic drift is impacting engagement or expansion potential.
- Support Expansion & Growth Conversations — Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan and unlock incremental value.
- Feed Insights Back to the Business — Surface recurring strategic use cases, product gaps, workflow challenges, and GTM trends to Product, Sales, and Revenue teams to strengthen our overall customer strategy.
Our Expectations
- Proven SaaS Customer‑Facing Experience — Minimum 2 years in technical but customer facing roles such as Sales Engineering, Strategic Customer Success, or similar consultative SaaS roles supporting complex post‑sale environments.
- Strong GTM & Revenue Acumen — Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, revenue operations, and how tooling supports commercial performance.
- Strategic & Structured Thinker — Able to diagnose complex customer environments quickly, simplify ambiguity, and design clear, actionable solution frameworks.
- Executive Credibility — Confident facilitating discovery and presenting recommendations to senior stakeholders and decision‑makers.
- Commercially Minded — Understands how solution alignment protects revenue, reduces churn risk, and creates expansion opportunities.
- Collaborative Partner — Comfortable operating in a pod‑style or specialist overlay model, working alongside Account Managers and cross‑functional teams.
- Adaptable in a Scale‑Up Environment — Resourceful, proactive, and comfortable shaping new processes in a fast‑moving organisation.
- Fluent in French & English — Outstanding verbal and written communication skills in both languages.
Why Cognism
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s What We Stand For
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
Customer Success, Solutions Specialist - French Speaking in London employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success, Solutions Specialist - French Speaking in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding Cognism's products inside out. Dive into their platform, know the features, and think about how you can help customers succeed with it. Show us you’re passionate about what we do!
✨Tip Number 3
Practice your French! Since this role requires fluency, brush up on your language skills, especially in a business context. You want to impress us with your ability to communicate effectively with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Cognism.
We think you need these skills to ace Customer Success, Solutions Specialist - French Speaking in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in SaaS and customer-facing roles, and show how your skills align with what we’re looking for at Cognism.
Showcase Your Language Skills: Since this role requires fluency in French and English, don’t forget to demonstrate your language proficiency. Use both languages where appropriate in your application to show us you’re the right fit!
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements and how they relate to the responsibilities of the Solutions Specialist position. We want to see how you’ve made an impact in previous jobs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cognism
✨Know Your Customer Success Inside Out
Before the interview, dive deep into Cognism's customer success strategies and how they align with the role. Familiarise yourself with their platform and think about how you can contribute to enhancing customer experiences. This will show your genuine interest and understanding of the company.
✨Prepare for Consultative Conversations
Since you'll be facilitating sessions with decision-makers, practice articulating your thoughts clearly in both French and English. Prepare examples of how you've successfully navigated complex customer environments in the past, focusing on your consultative approach and problem-solving skills.
✨Showcase Your Strategic Thinking
Be ready to discuss how you would approach designing tailored solutions for customers. Think about specific scenarios where you've simplified ambiguity and created actionable frameworks. This will demonstrate your ability to think strategically and align with Cognism's goals.
✨Highlight Your Collaborative Spirit
Cognism values collaboration, so come prepared with examples of how you've worked effectively in teams, especially in a pod-style or overlay model. Emphasise your adaptability and resourcefulness in fast-paced environments, showcasing how you can partner with Account Managers to drive success.