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- Tasks: Lead impactful training sessions to empower customers and enhance their experience with Cognism.
- Company: Join Cognism, a leading B2B data provider with a vibrant culture and global presence.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on personal development and career advancement.
- Why this job: Make a real difference by helping businesses succeed with innovative training strategies.
- Qualifications: Fluent in French and English, with experience in SaaS enablement or customer success.
The predicted salary is between 40000 - 50000 £ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision-makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
WORK MODEL
This is a hybrid role, requiring you to work from our London office 3 days per week, with flexibility to work remotely on other days.
ROLE
As a Training Specialist within Customer Success, you will act as a strategic enablement partner to Account Managers. When a training or adoption need is identified, you will lead the design and delivery of targeted, high-impact enablement engagements that drive measurable customer outcomes. You will own the training strategy and execution within your engagements - ensuring customers have the knowledge, workflows, and reinforcement plans required to embed Cognism into their daily operations. This role is pivotal in strengthening adoption, protecting revenue, and enabling expansion in a high-growth SaaS environment.
CHALLENGES & OPPORTUNITIES
- Partner with Account Managers - Collaborate closely with AMs to understand customer goals, business priorities and risk signals, translating these into structured training interventions.
- Activate & Empower Champions - Lead outcome-driven sessions for champions, administrators, and end users to build internal advocacy and sustained adoption.
- Deliver Workflow-Based Enablement - Connect Cognism functionality directly to customer workflows, use cases, KPIs, and commercial objectives.
- Accelerate Time-to-Value - Reduce friction in onboarding and growth phases by clarifying best practices and reinforcing behavioural change.
- Mitigate Adoption Risk - Step in where product engagement or confidence is low, delivering targeted enablement to re-establish momentum and value perception.
- Build Scalable Learning Assets - Develop and continuously improve repeatable training materials, recorded sessions, playbooks, and digital resources.
- Reinforce ROI & Business Impact - Ensure training engagements clearly link product usage to measurable outcomes aligned to the Joint Business Plan.
- Feed Insights Back to the Business - Surface common adoption blockers, feature feedback, and workflow gaps to Product, Sales, and Revenue teams to improve the end-to-end customer journey.
EXPECTATIONS
- Proven SaaS Enablement or Customer Success Experience - Minimum 2 years in onboarding, training, enablement, or customer-facing SaaS roles, ideally supporting post-sale adoption.
- Adoption & Retention Mindset - Strong understanding of how behavioural change, education, and reinforcement drive retention and expansion.
- Engaging Facilitator - Confident, credible presenter who can influence stakeholders from end users to senior decision-makers.
- Commercial Awareness - Understands how adoption connects to revenue protection, renewal, and growth.
- Strategic & Structured - Able to diagnose training needs quickly, design targeted interventions, and manage multiple engagements simultaneously.
- Collaborative Partner - Comfortable operating in a pod-style or specialist support model, working alongside Account Managers and cross-functional teams.
- Adaptable in a Scale-Up Environment - Resourceful, proactive, and comfortable in a fast-moving, evolving organisation.
- Fluent in French & English - Outstanding verbal and written communication skills in both languages.
Customer Success: Training Specialist (French Speaking) employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success: Training Specialist (French Speaking)
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer success and training. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully trained or enabled others in previous roles. This will demonstrate your hands-on experience and strategic mindset.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success: Training Specialist (French Speaking)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Training Specialist role. Highlight your experience in SaaS enablement and customer success, and show us how you can drive measurable outcomes for our customers.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully led training sessions or improved customer adoption. We want to see how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage and influence stakeholders, so don’t be afraid to show us your unique style and approach to training.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cognism!
How to prepare for a job interview at Cognism
✨Know Your Stuff
Make sure you understand Cognism's platform and how it helps businesses. Familiarise yourself with the key features and benefits, especially those that relate to customer success and training. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your experience in SaaS enablement or customer success. Highlight situations where you successfully designed and delivered training, and how it impacted customer adoption and retention.
✨Engage with the Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask insightful questions about their current challenges in customer success and how they measure training effectiveness. This shows you're proactive and genuinely interested in contributing to their goals.
✨Demonstrate Your Language Skills
Since this role requires fluency in French and English, be prepared to switch between the two languages during the interview. You might be asked to present a training scenario in both languages, so practice articulating your thoughts clearly in both to showcase your bilingual skills.