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For Companies At a Glance
- Tasks: Collaborate with Account Managers to design tailored solutions for customers.
- Company: Cognism, a leading provider of European B2B data and sales intelligence.
- Benefits: Hybrid work model, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact by helping businesses succeed with innovative solutions.
- Qualifications: 2+ years in customer-facing SaaS roles and fluent in French and English.
- Other info: Join a diverse community that values collaboration and celebrates success.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Cognism is the leading provider of European B2B data and sales intelligence. Ambitious businesses of every size use our platform to discover, connect, and engage with qualified decision‑makers faster and close more deals. Headquartered in London with global offices, Cognism’s contact data and contextual signals are trusted by thousands of revenue teams to eliminate the guesswork from prospecting.
Our Work Model
This is a hybrid role, requiring you to work from our London or Paris office 3 days per week, with flexibility to work remotely on other days.
Your Role
As a French Speaking Solutions Specialist within Customer Success, you will act as a strategic solution partner to Account Managers. When complex, multi‑layered, or high‑growth use cases are identified, you will lead the discovery, design, and shaping of tailored Cognism solutions that align to the Customer Decision Cycle and Joint Business Plan. You will own the solution strategy within your engagements — ensuring customers’ strategic objectives, operating constraints, and GTM ambitions are translated into practical, scalable workflows within Cognism. This role is pivotal in reducing downstream friction, strengthening long‑term adoption, protecting revenue, and positioning Cognism as a strategic GTM partner in a high‑growth SaaS environment.
Your Challenges & Opportunities
- Partner with Account Managers — Collaborate closely with AMs to understand account strategy, commercial priorities, growth plans, and risk signals, translating these into structured solution design engagements.
- Lead Strategic Discovery — Facilitate consultative sessions with champions and decision‑makers to uncover ICP definitions, territory models, segmentation strategy, data requirements, and workflow challenges.
- Design Workflow‑Based Solutions — Translate GTM strategy into practical Cognism configurations, use cases, targeting frameworks, and scalable prospecting workflows aligned to commercial KPIs.
- Shape the Right Solution Early — Engage in accounts where standard onboarding is insufficient, ensuring complexity is addressed upfront to prevent misalignment or under‑utilisation.
- Accelerate Strategic Time‑to‑Value — Help customers operationalise Cognism in a way that delivers measurable impact quickly while remaining scalable as they grow.
- Mitigate Commercial & Adoption Risk — Step in where solution misalignment, workflow confusion, or strategic drift is impacting engagement or expansion potential.
- Support Expansion & Growth Conversations — Identify additional use cases, team rollouts, or advanced applications that align with the Joint Business Plan and unlock incremental value.
- Feed Insights Back to the Business — Surface recurring strategic use cases, product gaps, workflow challenges, and GTM trends to Product, Sales, and Revenue teams to strengthen our overall customer strategy.
Our Expectations
- Proven SaaS Customer‑Facing Experience — Minimum 2 years in technical but customer facing roles such as Sales Engineering, Strategic Customer Success, or similar consultative SaaS roles supporting complex post‑sale environments.
- Strong GTM & Revenue Acumen — Deep understanding of B2B prospecting, segmentation strategy, outbound workflows, revenue operations, and how tooling supports commercial performance.
- Strategic & Structured Thinker — Able to diagnose complex customer environments quickly, simplify ambiguity, and design clear, actionable solution frameworks.
- Executive Credibility — Confident facilitating discovery and presenting recommendations to senior stakeholders and decision‑makers.
- Commercially Minded — Understands how solution alignment protects revenue, reduces churn risk, and creates expansion opportunities.
- Collaborative Partner — Comfortable operating in a pod‑style or specialist overlay model, working alongside Account Managers and cross‑functional teams.
- Adaptable in a Scale‑Up Environment — Resourceful, proactive, and comfortable shaping new processes in a fast‑moving organisation.
- Fluent in French & English — Outstanding verbal and written communication skills in both languages.
Why Cognism
At Cognism, we’re not just building a company - we’re building an inclusive community of brilliant, diverse people who support, challenge, and inspire each other every day. If you’re looking for a place where your work truly makes an impact, you’re in the right spot! Our values aren’t just words on a page—they guide how we work, how we treat each other, and how we grow together. They shape our culture, drive our success, and ensure that everyone feels valued, heard, and empowered to do their best work.
Here’s What We Stand For
- We Own the Outcome Together.
- We Deeply Understand our Customers.
- We Celebrate Impact Wherever It Comes From.
Customer Success, Solutions Specialist - French Speaking employer: Cognism
Contact Detail:
Cognism Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success, Solutions Specialist - French Speaking
✨Tip Number 1
Network like a pro! Reach out to current employees at Cognism on LinkedIn, and ask them about their experiences. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Cognism’s products inside out. Familiarise yourself with their solutions and think of how you can contribute to their customer success strategy.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past experiences where you’ve tackled complex challenges, especially in SaaS environments. This will highlight your strategic thinking!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Success, Solutions Specialist - French Speaking
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in SaaS and customer-facing roles, and show how your skills align with Cognism's needs. We want to see how you can be a strategic partner!
Showcase Your Language Skills: Since this role requires fluency in French and English, don’t forget to demonstrate your language proficiency. Use both languages in your application where appropriate, and maybe even share examples of how you've used them in a professional setting.
Highlight Your Problem-Solving Skills: Cognism values strategic thinkers who can simplify complex situations. In your application, share specific examples of how you've diagnosed and solved challenges in previous roles. We love seeing how you can turn ambiguity into actionable solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at Cognism!
How to prepare for a job interview at Cognism
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success, especially in a SaaS context. Understand how to translate complex customer needs into actionable solutions, as this will be crucial in your role at Cognism.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both French and English, be prepared to demonstrate your language skills during the interview. Practice answering questions in both languages to show your comfort level and ability to communicate effectively with diverse clients.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully navigated complex customer situations and how you can apply those learnings to Cognism's environment.
✨Understand Cognism’s Value Proposition
Familiarise yourself with Cognism’s platform and its unique selling points. Be ready to discuss how you can leverage these features to enhance customer engagement and drive value, showing that you’re not just interested in the role but also in the company’s mission.