At a Glance
- Tasks: Coordinate service delivery and support clients with operational tasks and issue resolution.
- Company: ISOQAR, a leader in empowering organisations through innovative solutions.
- Benefits: Hybrid work model, generous leave, healthcare, and professional development opportunities.
- Why this job: Join a dynamic team and make a real impact on client experiences.
- Qualifications: Customer support experience, strong communication skills, and multitasking ability.
The predicted salary is between 30000 - 40000 £ per year.
At ISOQAR, we draw on our experience, knowledge, and ambition to empower organisations to achieve their highest potential. Through our robust portfolio of progressive solutions, comprehensive range of certifications and industry‐leading insights, we lead by example to amplify excellence within the organisations that we support.
The Regional Client Planning and Support Specialist role is responsible for ensuring service excellence by effectively coordinating the operational and administrative aspects of service delivery to designated clients, in accordance with established performance KPIs, SLAs, and service standards.
What that means day to day:
- Support service delivery to allocated clients by processing operational administrative tasks, including:
- Updating and maintaining accounts
- Managing suspensions, deregistration, and account status updates
- Issuing certifications
- Conducting pre‑audit contact and confirmation
- Managing client non‑conformance issues
- Administering pre‑ and post‑audit activities
- Effectively manage client requirements in line with business needs, including date and personal changes, cancellation requests, and general audit rescheduling (including processing invoices related to client cancellations)
- Collaborate with colleagues and the broader business to address client needs and resolve issues as the first point of contact.
- Liaise with the Technical Department to ensure necessary technical checks are completed and to resolve client queries
- Contribute to and develop internal peer‑to‑peer training within the department
- Act as the first responder to client issues and complaints, working with relevant departments to resolve them
- Maintain a customer‑centric, right‑first‑time approach to all activities and communications
- Proactively work with customers to provide a tailored and unique experience
- Identify opportunities to improve the customer journey and support business improvement initiatives to support this
- Attendance and presentation of KPI’s in the regional field meetings
- Perform any other duties as assigned by management
What you’ll need to be successful:
- Experience working in a customer support role
- Strong communication skills
- Ability to organise and multitask
- Competent with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
- Ability to work under pressure and to tight deadlines
What you'll get in return:
ISOQAR has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer.
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle‑to‑work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
ISOQAR is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Regional Client Planning and Support Specialist in Manchester employer: Cognibox
ISOQAR is an exceptional employer located in Manchester, offering a hybrid work environment that promotes a healthy work-life balance. With a strong focus on employee wellbeing, we provide generous benefits such as enhanced parental leave, a comprehensive healthcare plan, and opportunities for professional development through LinkedIn Learning. Our inclusive culture fosters collaboration and growth, making ISOQAR a rewarding place to build a meaningful career while supporting our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Client Planning and Support Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cognibox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cognibox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Regional Client Planning and Support Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cognibox:Your cover letter is your chance to shine! Tell us why you want to work at Cognibox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cognibox!
How to prepare for a job interview at Cognibox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
