Account Manager in London

Empowering organisations to achieve their highest potential. At CHAS, we're building a safer working world. As a trusted compliance partner to more than 50,000 organisations globally, we help businesses meet industry-leading standards across health and safety, sustainability, and ethical behaviour. Our innovative technology removes the complexity from compliance, empowering over 32,500 contractors and 2,500 UK hiring clients to reduce risk, save time, and make responsible supply-chain decisions that protect people, operations, and the planet.

We're looking for an Account Manager who thrives on building strong, long-term relationships and turning great partnerships into lasting success. In this role, you'll take ownership of a portfolio of customers, acting as their trusted advisor while uncovering new opportunities within existing accounts. You'll work closely with clients to understand their goals, anticipate their needs, and expertly manage their supply chain requirements, making sure everything runs smoothly from start to finish. If you enjoy balancing relationship building with strategic growth, this role is for you.

What that means day to day:

• Manage a portfolio of client accounts, acting as the main point of contact and trusted advisor for all account management, supply chain compliance, and solution delivery needs.
• Build and maintain strong relationships with key client stakeholders through regular face to face and remote meetings, addressing queries, demonstrating the compliance portal, and ensuring ongoing compliance with supply chain standards.
• Grow existing accounts by identifying new business opportunities, embedding solutions within client operations, and consistently meeting or exceeding individual sales targets.
• Collaborate closely with internal teams including Customer Success, Business Development, Audit, Finance, and Product to deliver a seamless client and contractor or supplier experience.
• Track performance and progress by forecasting revenue, monitoring key success metrics, preparing account plans, and providing regular portfolio updates to management.

What you'll need to be successful:

• Demonstratable work experience as an Account Manager, Key Account Manager, Associate Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to manage multiple clients at a time, while maintaining attention to detail & client retention.
• Excellent listening, negotiation and presentation skills.
• Strong verbal and written communication skills.
• Ideally strong understanding of the construction sector and CAS criteria.
• UK travel will be required for client meetings and ability to attend the office (location dependant).

What you'll get in return:

• We have a hybrid workplace policy, where you will work from the office 3 days per week.
• Personal Health & Wellbeing / Benefits.
• Enhanced Parental Leave.
• Generous annual leave.
• Healthcare Plan.
• Annual Giving Day – an extra day to give back to yourself or your community.
• Cycle-to-work Scheme.
• Pension scheme with employer contributions.
• Life Assurance – 3X base salary.
• Rewards Program – access to discounts and cashback.
• LinkedIn Learning License for upskilling & development.

Interested but don't feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Bring Your Whole Self to Work. We are proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.

What you can expect if you apply:

• A response to your application within 15 working days.
• An interview process consisting of: An initial discovery call with the recruiter, a first stage interview via Microsoft Teams, additional interview (likely face to face) with the stakeholders you'll be working with closely in the role.

We're keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.