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- Tasks: Assist customers with HR solutions, ensuring a smooth experience and resolving technical queries.
- Company: Alcumus SafeContractor helps over 50,000 organisations globally with compliance and safety.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and a rewards program for discounts and cashback.
- Why this job: Join a supportive team making a real impact on customer success and workplace safety.
- Qualifications: Strong communication skills, attention to detail, multitasking ability, and problem-solving mindset required.
- Other info: We value diverse backgrounds and offer support for skill development; everyone is welcome!
The predicted salary is between 28800 - 43200 £ per year.
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a key member of our tight-knit Customer Support team, you will play an essential role in driving the success of Alcumus. As a Customer Support Technician, you will be at the forefront of ensuring our customers have a seamless and exceptional experience, helping them navigate and maximize the benefits of our innovative HR solutions. Your contribution will make a meaningful impact on the smooth operation of our business and the success of our customers!
What that means day to day:
- Responding to incoming queries promptly and efficiently, providing expert assistance with technical and software-related questions via email and phone.
- Acting as the first point of contact for any HR inquiries, ensuring all information is accurate before passing it along to our HR team for further support.
- Engaging new customers with enthusiasm, guiding them through their SafeHR journey, and showcasing the value of our service during onboarding calls to ensure they get the most out of what we offer.
- Serving as the eyes and ears for the development team, identifying and reporting bugs, issues, and customer feedback with precision to help enhance our products.
- Collaborating with your team, sharing insights and knowledge to continuously improve our software and processes, making a real impact on how we serve our customers!
What you'll need to be successful:
- Outstanding communication skills – confidently engage with customers via phone and email, providing clear and helpful support every time.
- Keen attention to detail – ensure accuracy in every interaction, delivering precise information and passing on key details without missing a beat.
- Master multitasker – efficiently juggle multiple customer queries and follow-ups, ensuring nothing slips through the cracks.
- Problem-solving prowess – use your critical thinking skills to tackle technical and software-related challenges, providing quick solutions.
- Team player with a collaborative spirit – thrive in a close-knit team, sharing insights and ideas to continually improve processes and deliver exceptional customer experiences.
What you'll get in return:
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Future Planning
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don't feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you'll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Customer Support Technician employer: Cognibox
Contact Detail:
Cognibox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with Alcumus SafeContractor's services and solutions. Understanding their HR offerings will help you engage confidently with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for the types of queries you might encounter and help you articulate clear and helpful responses.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've tackled technical issues in the past. Be ready to discuss these scenarios during your interview to highlight your critical thinking skills.
✨Tip Number 4
Emphasise your teamwork experience. Think of instances where you've collaborated with others to improve processes or customer experiences, as this aligns well with the collaborative spirit they value at Alcumus.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Technician role. Emphasise your communication skills, attention to detail, and problem-solving abilities, as these are key for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Alcumus SafeContractor that resonate with you, and explain how your background makes you a great fit for their team.
Highlight Relevant Experience: In your application, focus on any previous customer support or technical roles you've held. Provide examples of how you've successfully handled customer queries and resolved issues, demonstrating your ability to thrive in a fast-paced environment.
Showcase Your Team Spirit: Since teamwork is essential for this role, include examples of how you've collaborated with others in past positions. Highlight any contributions you've made to improve processes or enhance customer experiences through teamwork.
How to prepare for a job interview at Cognibox
✨Showcase Your Communication Skills
As a Customer Support Technician, you'll need to demonstrate outstanding communication skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing examples of how you've effectively resolved customer queries in the past.
✨Highlight Your Attention to Detail
Attention to detail is crucial in this role. Be ready to discuss specific instances where your keen eye for detail has helped you avoid mistakes or improve processes. This will show that you understand the importance of accuracy in customer interactions.
✨Demonstrate Problem-Solving Abilities
Prepare to tackle hypothetical scenarios during the interview that test your problem-solving skills. Think about how you would approach technical issues or customer complaints, and be ready to explain your thought process clearly.
✨Emphasise Team Collaboration
Since this role requires working closely with a team, share examples of how you've successfully collaborated with others in previous positions. Highlight your ability to share insights and contribute to a positive team environment, which is essential for continuous improvement.
