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- Tasks: Support customers with health and safety compliance through audits and technical guidance.
- Company: Join Alcumus, a leader in creating safer workplaces globally.
- Benefits: Enjoy hybrid work, generous leave, healthcare plans, and upskilling opportunities.
- Why this job: Be part of a mission-driven team making a real impact on workplace safety.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: We value diverse backgrounds and offer support for personal growth.
The predicted salary is between 19800 - 27600 £ per year.
Customer Support Advisor – Health and Safety
Department: Customer Support
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: £25,752 / year
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer), you\’ll support the Audit Services team in the completion of desktop assessments of registered customer\’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience!
You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices – all in one plan!
You’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role.
This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer\’s information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
What you\’ll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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Customer Support Advisor - Health and Safety employer: Cognibox
Contact Detail:
Cognibox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Health and Safety
✨Tip Number 1
Familiarise yourself with health and safety regulations relevant to the role. Understanding the basics of compliance and safety standards will not only help you in the interview but also show your genuine interest in the field.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this position involves a lot of customer interaction, being able to demonstrate your ability to handle enquiries effectively will set you apart.
✨Tip Number 3
Network with professionals in the health and safety sector. Attend local events or join online forums to connect with others in the industry, which can provide insights and potentially lead to referrals.
✨Tip Number 4
Research Alcumus and its SafeContractor product thoroughly. Understanding the company's mission and values will allow you to tailor your responses during interviews and demonstrate that you're a good cultural fit.
We think you need these skills to ace Customer Support Advisor - Health and Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise any skills related to health and safety, compliance, or attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Alcumus SafeContractor that resonate with you, such as their commitment to creating safer workplaces and supporting diverse teams.
Showcase Communication Skills: Since the role involves liaising with customers via phone and email, demonstrate your written communication skills in your application. Use clear, concise language and ensure there are no grammatical errors.
Highlight Teamwork Experience: Mention any previous experiences where you worked effectively within a team. This is important as the role requires collaboration with colleagues to achieve common objectives.
How to prepare for a job interview at Cognibox
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Advisor in Health and Safety. Familiarise yourself with the SafeContractor product and how it helps organisations maintain compliance. This knowledge will allow you to answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or provided exceptional support. This will show that you have the necessary skills to excel in this position.
✨Prepare for Technical Questions
Although full training will be provided, having a basic understanding of health and safety regulations and compliance will set you apart. Brush up on key concepts related to health and safety standards, as you may be asked how you would handle certain scenarios or provide advice to customers.
✨Demonstrate Teamwork
As the role requires working closely within a team, be ready to discuss your experiences in collaborative environments. Share examples of how you contributed to team goals and supported your colleagues, showcasing your ability to work well in a close-knit setting.