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- Tasks: Support customers with pre-audit checks and provide health and safety advice.
- Company: Join Alcumus, a leader in creating safer workplaces globally.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and upskilling opportunities.
- Why this job: Be part of a mission-driven team focused on compliance and safety.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: Inclusive workplace committed to diversity and personal growth.
The predicted salary is between 20800 - 28800 £ per year.
Customer Service Support Officer
Department: Operations
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: £24,800 / year
Description
Creating Safer Workplaces for Everyone. We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer) at Alcumus, you'll support the Audit Services team in the completion of desktop assessments of registered customer's accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience! You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices - all in one plan! You'll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role. This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer's information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required. You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also. Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers. You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
What you'll get in return
Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Personal Health & Wellbeing / Benefits
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Future Planning Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
Customer Service Support Officer employer: Cognibox
Contact Detail:
Cognibox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Officer
✨Tip Number 1
Familiarise yourself with Alcumus SafeContractor's services and the importance of health and safety compliance. Understanding their mission will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling enquiries via phone and email. Practising common scenarios can help you feel more confident and prepared to showcase your abilities during the interview process.
✨Tip Number 3
Network with current or former employees of Alcumus to gain insights into the company culture and expectations for the Customer Service Support Officer role. This can provide you with valuable information that may set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interviews that reflect your understanding of the role and the company. This shows your enthusiasm and helps you assess if the company is the right fit for you.
We think you need these skills to ace Customer Service Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise your attention to detail and any experience you have with compliance or health and safety, even if it's just an interest.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Customer Service Support Officer role at Alcumus. Mention how your skills align with their mission of creating safer workplaces and your enthusiasm for providing excellent customer support.
Showcase Communication Skills: Since the role requires handling customer enquiries via phone and email, demonstrate your written communication skills in your application. Use clear and concise language, and ensure there are no grammatical errors.
Highlight Teamwork Experience: Mention any previous experiences where you worked as part of a team. Alcumus values teamwork, so showcasing your ability to collaborate effectively will strengthen your application.
How to prepare for a job interview at Cognibox
✨Showcase Your Customer Service Skills
As a Customer Service Support Officer, you'll be interacting with clients regularly. Be prepared to share examples of how you've successfully handled customer inquiries in the past, demonstrating your ability to provide excellent service and support.
✨Demonstrate Attention to Detail
This role requires a keen eye for detail, especially when verifying documentation. During the interview, highlight instances where your attention to detail has made a difference, such as catching errors or ensuring compliance in previous roles.
✨Familiarise Yourself with Health and Safety Standards
While prior experience in health and safety isn't essential, showing an interest or basic understanding of relevant standards can set you apart. Research common health and safety regulations and be ready to discuss them during your interview.
✨Emphasise Teamwork and Collaboration
Since this position involves working closely with a team, be sure to convey your ability to collaborate effectively. Share examples of successful teamwork from your past experiences, focusing on how you contributed to achieving common goals.