Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with health and safety compliance via phone and email.
- Company: Join Alcumus, a leader in creating safer workplaces globally.
- Benefits: Enjoy hybrid work, generous leave, healthcare, and upskilling opportunities.
- Why this job: Be part of a mission-driven team making a real impact on workplace safety.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: We value diverse backgrounds and offer support for skill development.
The predicted salary is between 19800 - 28800 £ per year.
Customer Service Representative – Health and Safety
Department: Customer Support
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: £25,752 / year
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer), you\’ll support the Audit Services team in the completion of desktop assessments of registered customer\’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first-class customer experience!
You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices – all in one plan!
You’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role.
This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day
- Complete pre-audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre-audit checks of customer\’s information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre-audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
Our Customer Service Support Officers (Technical Support Officers) work as part of a close-knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
What you\’ll get in return
We have a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
- 🍼 Enhanced Parental Leave
- 🌴 Generous annual leave
- 🏥 Healthcare Plan
- 💟 Annual Giving Day – an extra day to give back to yourself or your community
- 🚲 Cycle-to-work Scheme
Future Planning
- 💰 Pension scheme with employer contributions
- 🧬 Life Assurance – 3X base salary
- 💸 Rewards Program – access to discounts and cashback
- 🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
We are a proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
#J-18808-Ljbffr
Customer Service Representative - Health and Safety employer: Cognibox
Contact Detail:
Cognibox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Health and Safety
✨Tip Number 1
Familiarise yourself with health and safety regulations relevant to the role. Understanding the basics of compliance and safety standards will not only help you in the interview but also show your genuine interest in the field.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. This can help you prepare for handling customer enquiries effectively, which is a key part of the job.
✨Tip Number 3
Network with professionals in the health and safety sector. Connecting with individuals who work in similar roles can provide insights into the industry and may even lead to referrals.
✨Tip Number 4
Research Alcumus and its SafeContractor product thoroughly. Understanding the company's mission and values will allow you to tailor your responses during interviews and demonstrate that you're a good fit for their team.
We think you need these skills to ace Customer Service Representative - Health and Safety
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and administrative experience. Emphasise any skills related to health and safety, compliance, or attention to detail, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a team. Mention specific examples of how you've handled customer enquiries effectively in the past.
Showcase Communication Skills: Since the role requires good written English, ensure your application is free from grammatical errors. Use clear and concise language to demonstrate your communication skills.
Highlight Teamwork Experience: Mention any previous experiences where you worked as part of a team. This will show that you can collaborate effectively with others, which is important for this position.
How to prepare for a job interview at Cognibox
✨Understand the Company and Its Values
Before your interview, take some time to research Alcumus and its mission to create safer workplaces. Familiarise yourself with their SafeContractor product and how it helps organisations maintain compliance. This will show your genuine interest in the company and its goals.
✨Demonstrate Customer Service Skills
As a Customer Service Representative, you'll need to showcase your customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and effectively, both verbally and in writing.
✨Show Attention to Detail
Given the role's focus on verifying documentation and conducting pre-audit checks, it's crucial to demonstrate your attention to detail. Be ready to discuss situations where your meticulousness made a difference, and consider bringing a few examples of how you ensure accuracy in your work.
✨Be a Team Player
Alcumus values teamwork, so be prepared to discuss your experiences working collaboratively with others. Share examples of how you've contributed to a team environment and worked towards common objectives. This will help illustrate that you're a good fit for their close-knit team culture.