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- Tasks: Support customers with health and safety compliance through audits and technical guidance.
- Company: Join Alcumus, a leader in creating safer workplaces globally.
- Benefits: Enjoy hybrid work, generous leave, healthcare plans, and upskilling opportunities.
- Why this job: Make a real impact on workplace safety while developing your skills in a supportive team.
- Qualifications: Customer service experience and attention to detail are key; health and safety interest is a plus.
- Other info: We value diverse backgrounds and offer support for personal growth and development.
The predicted salary is between 19800 - 26400 ÂŁ per year.
Customer Advisor – Health and Safety
Department: Customer Support
Employment Type: Permanent
Location: Cardiff, UK
Reporting To: Technical Team Manager
Compensation: ÂŁ25,752 / year
Description
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
As a Customer Service Support Officer (Known internally as Technical Support Officer) you’ll support the Audit Services team in the completion of desktop assessments of registered customer’s accreditation documentation, and will provide technical support via phone and email to customers ensuring a first‑class customer experience!
You will work across our SafeContractor product which provides UKAS accredited, contractor accreditation services to the contractor market. The SafeContractor product ensures that contractors meet the necessary requirements around health and safety, equal opportunities, diversity and environmental management practices – all in one plan!
You’ll receive full onboarding and training as well as support to gain health and safety specific qualifications that are required for this role.
This role is based in our office in Cardiff and will require 3 days a week working from the office.
What that means day to day
- Complete pre‑audit checks on customer information to ensure a minimum standard has been demonstrated before it progresses to the full audit.
- Working through a number of pre‑audit checks of customer’s information to ensure everything required is collated.
- Providing feedback to customers and collating any missing required information for the pre‑audit checks.
- Support customers with areas of improvement where more information is needed in order to pass the audit and become accredited.
- Provide health and safety advice and guidance to customers (full training provided).
What you’ll need to be successful
Customer service, administrative experience and attention to detail are the most important skills for this role; you will spend a lot of time liaising with customers and verifying documentation ahead of the full audit cycle. The ability to demonstrate consistency in applying quality processes and standards and the ability to identify discrepancies will also be required.
You will need to be confident in handling customer enquiries via telephone and email and will need to demonstrate a good standard of written English also.
Our Customer Service Support Officers (Technical Support Officers) work as part of a close‑knit team so it is important for you to be a team player, working well within a team setting and able to work towards a common objective with your peers.
You may have some experience, or even an interest in health and safety or compliance, although this is not essential.
What you\’ll get in return
Alcumus has hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
Personal Health & Wellbeing / Benefits
- 🍼 Enhanced Parental Leave
- 🌴 Generous annual leave
- 🏥 Healthcare Plan
- 💟 Annual Giving Day – an extra day to give back to yourself or your community
- 🚲 Cycle‑to‑work Scheme
Future Planning
- đź’° Pension scheme with employer contributions
- 🧬 Life Assurance – 3X base salary
- 💸 Rewards Program – access to discounts and cashback
- 🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but has the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working closely with in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
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Customer Advisor - Health and Safety employer: Cognibox
Contact Detail:
Cognibox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Health and Safety
✨Tip Number 1
Familiarise yourself with health and safety regulations relevant to the role. Understanding the basics of compliance and safety standards will not only boost your confidence but also show your genuine interest in the field during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this position involves a lot of customer interaction, being able to demonstrate your ability to handle enquiries effectively will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the health and safety sector. Attend local events or join online forums to connect with others in the industry. This can provide valuable insights and potentially lead to referrals for the job.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the company's mission and values. This shows that you are not only interested in the role but also in contributing to their goal of creating safer workplaces.
We think you need these skills to ace Customer Advisor - Health and Safety
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Customer Advisor - Health and Safety.
Highlight Relevant Experience: Emphasise any customer service or administrative experience you have, particularly in health and safety or compliance. Use specific examples to demonstrate your attention to detail and ability to handle customer enquiries effectively.
Showcase Your Communication Skills: Since the role requires strong written English skills, ensure your CV and cover letter are well-written and free of errors. Consider including a brief example of how you've successfully communicated complex information to customers in the past.
Express Your Team Spirit: Mention your ability to work well within a team setting. Provide examples of how you've collaborated with colleagues to achieve common objectives, as this is important for the Customer Service Support Officer role.
How to prepare for a job interview at Cognibox
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Advisor in Health and Safety. Familiarise yourself with the SafeContractor product and how it helps organisations maintain compliance.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that demonstrate your customer service abilities. Highlight situations where you effectively handled enquiries or resolved issues, as this role heavily relies on strong communication and support skills.
✨Demonstrate Attention to Detail
Since the role involves verifying documentation and conducting pre-audit checks, be ready to discuss how you ensure accuracy in your work. You might want to share specific instances where your attention to detail made a difference.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and the company.