Onboarding Manager in Cardiff

We see a world where we all contribute to a thriving planet and together, we are a collective force for good. Planet Mark is a sustainability certification which recognises outstanding achievements, encourages action, and builds an empowered community of like‑minded individuals. We work with businesses to rigorously measure their carbon footprint and social value, engage their staff and supply chain to unlock their knowledge and drive passion for change, and communicate their progress to build a positive brand. We help businesses put a purpose at the heart of their organisation that brings social, environmental, and economic considerations together.

We’re looking for an experienced Onboarding Manager to join SafePlanet and play a key role in delivering a seamless client onboarding experience from sale through to full implementation. This is a client‑facing role where you’ll take ownership of onboarding processes, ensuring clients are set up for long‑term success while driving strong engagement, contractor retention, and commercial outcomes from day one.

What that means day to day:

• Leading and delivering tailored onboarding plans to ensure clients are successfully implemented from sale through to go‑live.
• Acting as the main point of contact during onboarding, providing a professional and smooth client experience.
• Managing mobilisation timelines and ensuring all pre‑implementation milestones are achieved.
• Monitoring onboarding performance and taking proactive steps to improve contractor conversion and retention.
• Collaborating with Sales, Account Management, Marketing, and Operations to ensure a seamless client journey.

What you’ll need to be successful:

• Experience managing onboarding or mobilisation processes and supporting client accounts within a commercial environment.
• Confidence working cross‑functionally, ensuring a smooth client journey from sale to implementation.
• Highly organised and process‑driven, with the ability to manage multiple priorities in a fast‑paced setting.
• Strong communication skills, enabling you to build relationships and clearly present insights to stakeholders.
• Data‑driven, able to monitor performance, identify trends, and take action to improve outcomes such as conversion, retention, and client satisfaction.

Experience required:

• Managing client onboarding or mobilisation processes.
• Supporting client accounts.
• Strong stakeholder management skills.
• Strong reporting and performance tracking capability.
• Proficiency in Microsoft Office.
• Experience in SaaS, compliance, accreditation, or B2B services.
• Working in KPI‑driven, revenue‑focused environments.
• Familiarity with CRM and reporting systems.
• Experience and knowledge within a carbon accounting or sustainability environment.

What you'll get in return:

We operate a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer.

• Enhanced Parental Leave.
• Generous annual leave.
• Healthcare Plan.
• Annual Giving Day – an extra day to give back to yourself or your community.
• Cycle‑to‑work Scheme.
• Pension scheme with employer contributions.
• Life Assurance.
• Rewards Program – access to discounts and cashback.
• LinkedIn Learning License for upskilling & development.

Alcumus is proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.