At a Glance
- Tasks: Lead client feedback initiatives to enhance customer experience and satisfaction.
- Company: Join SafeContractor, the UK's largest supply chain risk management company.
- Benefits: Enjoy hybrid work, generous leave, health plans, and professional development opportunities.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact by championing client voices and driving improvements.
- Qualifications: Experience in client engagement and data analysis is essential.
The predicted salary is between 30000 - 40000 £ per year.
SafeContractor is the UK’s largest SSIP‑registered and UKAS‑accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk‑based approach. Our audits ensure contractors are properly assessed, while a user‑friendly portal makes compliance straightforward and manageable.
We are looking for a Client Feedback Manager to champion the voice of our clients, ensuring we consistently understand, measure and improve their experience through a robust, data‑driven feedback process that turns insight into action.
What that means day to day:
- Design and implement a structured client feedback programme for SafeContractor clients.
- Develop processes and tools to consistently measure client satisfaction and engagement.
- Establish appropriate feedback channels including surveys, structured interviews, and direct client engagement.
- Engage directly with clients to gather meaningful feedback on their experience.
- Build trusted, professional relationships that encourage open and honest conversations.
- Ensure client concerns or issues are captured, escalated and addressed appropriately.
What you’ll need to be successful:
- The successful candidate will have strong experience working directly with clients or stakeholders within a professional services environment and demonstrate the ability to build trust and communicate effectively with senior client contacts.
- They will have experience collecting, analysing and presenting customer feedback or satisfaction data, using insights to inform improvements and support decision‑making.
- Strong organisational skills are essential, with the ability to manage multiple client engagements simultaneously while maintaining a high level of attention to detail.
What you'll get in return:
- We have a hybrid workplace policy, where you will work from the office 3 days per week.
- We emphasize providing many ways to support our team to do their best work and below are some of the perks and benefits we offer:
- Enhanced Parental Leave
- Generous annual leave
- Healthcare Plan
- Annual Giving Day – an extra day to give back to yourself or your community
- Cycle-to-work Scheme
- Pension scheme with employer contributions
- Life Assurance – 3X base salary
- Rewards Program – access to discounts and cashback
- LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we do consider where an individual might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work. We are proudly an equal‑opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview (likely face to face) with the stakeholders you’ll be working with closely in the role
We’re keen to ensure our hiring process allows you to be at your best, so if you need us to make any adjustments, please just let us know.
StudySmarter Expert Advice🤫
We think this is how you could land Client Insights Manager in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cognibox. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cognibox before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Insights Manager in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cognibox:Your cover letter is your chance to shine! Tell us why you want to work at Cognibox specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cognibox!
How to prepare for a job interview at Cognibox
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
